My laptop cannot complete the recovery process because something goes wrong.
It tells me to save the logs, so I did.
The serial number is:
5CD54303G2
The product number is:
K8Y46AV
Here are the logs:
[20:07:27.99] **************************************************
[20:07:28.00] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[20:07:28.00] --------------------------------------------------
[20:07:28.02] Check SW Error...
[20:07:28.03] --------------------------------------------------
[20:07:28.03]
[20:07:28.05] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[20:07:28.06]
[20:07:28.08] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[20:07:28.08]
[20:07:28.10] Check 2nd parameter [BBVClean]
[20:07:28.11]
[20:07:28.13] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG]
[20:07:28.14] --------------------------------------------------
[20:07:28.14] Checking : Memory Dump
[20:07:28.16] Could not find memory dump...
[20:07:28.17]
[20:07:28.17] [DumpFile]
[20:07:28.19] Result=PASSED
[20:07:28.20] --------------------------------------------------
[20:07:28.20] Checking : Apps' log
[20:07:28.22]
[20:07:30.90] [AppsLog]
[20:07:30.97] Result=FAILED
[20:07:31.05] --------------------------------------------------
[20:07:31.12] Checking : Yellow-Bang
[20:07:31.19]
[20:07:31.29] Run [PINChkT.exe /dev /s]
[20:07:33.94]
[20:07:34.02] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=PASSED
[20:07:28.00] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[20:07:28.00] --------------------------------------------------
[20:07:28.02] Check SW Error...
[20:07:28.03] --------------------------------------------------
[20:07:28.03]
[20:07:28.05] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[20:07:28.06]
[20:07:28.08] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[20:07:28.08]
[20:07:28.10] Check 2nd parameter [BBVClean]
[20:07:28.11]
[20:07:28.13] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG]
[20:07:28.14] --------------------------------------------------
[20:07:28.14] Checking : Memory Dump
[20:07:28.16] Could not find memory dump...
[20:07:28.17]
[20:07:28.17] [DumpFile]
[20:07:28.19] Result=PASSED
[20:07:28.20] --------------------------------------------------
[20:07:28.20] Checking : Apps' log
[20:07:28.22]
[20:07:30.90] [AppsLog]
[20:07:30.97] Result=FAILED
[20:07:31.05] --------------------------------------------------
[20:07:31.12] Checking : Yellow-Bang
[20:07:31.19]
[20:07:31.29] Run [PINChkT.exe /dev /s]
[20:07:33.94]
[20:07:34.02] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=PASSED
[20:07:34.12]
[20:07:34.19] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[20:07:34.28] No Yellow-bang device found...
[20:07:34.34]
[20:07:34.41] --------------------------------------------------
[20:07:34.48] Checking : Timeout in INSTALL.log
[20:07:34.54]
[20:07:34.61] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[20:07:35.95] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[20:07:36.29] There is NO timeout in install.log file.
[20:07:36.35]
[20:07:36.42] [TIMEOUT]
[20:07:36.48] Result=PASSED
[20:07:36.55] --------------------------------------------------
[20:07:36.62] Checking : WinSAT
[20:07:36.68]
[20:07:36.75] [WinSAT]
[20:07:36.82] Result=PASSED
[20:07:36.89] --------------------------------------------------
[20:07:36.95] Checking : FAILURE.flg
[20:07:37.12] **************************************************
[20:07:37.13] [CheckFailureFlags.cmd] has started...
[20:07:37.14] --------------------------------------------------
[20:07:37.15] Check FAILURE.flg at [PASS2_BBVClean]
[20:07:37.16] --------------------------------------------------
Creating C:\SYSTEM.SAV\FAILURE.FLG
C:\SWSetup\APP\Applications\McAfee\McAfeeLiv_HHL4B2\14.0.1029\FAILURE.FLG
[20:07:56.36] --------------------------------------------------
[20:07:56.37] Found FAILURE.flg in C:\SwSetup folder.
[20:07:56.37] Check C:\SYSTEM.SAV\FAILURE.FLG
[20:07:56.39] --------------------------------------------------
C:\SWSetup\APP\Applications\McAfee\McAfeeLiv_HHL4B2\14.0.1029\FAILURE.FLG
P00HL4-B2Y McAfeeLiveSafe
[20:07:34.19] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[20:07:34.28] No Yellow-bang device found...
[20:07:34.34]
[20:07:34.41] --------------------------------------------------
[20:07:34.48] Checking : Timeout in INSTALL.log
[20:07:34.54]
[20:07:34.61] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[20:07:35.95] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[20:07:36.29] There is NO timeout in install.log file.
[20:07:36.35]
[20:07:36.42] [TIMEOUT]
[20:07:36.48] Result=PASSED
[20:07:36.55] --------------------------------------------------
[20:07:36.62] Checking : WinSAT
[20:07:36.68]
[20:07:36.75] [WinSAT]
[20:07:36.82] Result=PASSED
[20:07:36.89] --------------------------------------------------
[20:07:36.95] Checking : FAILURE.flg
[20:07:37.12] **************************************************
[20:07:37.13] [CheckFailureFlags.cmd] has started...
[20:07:37.14] --------------------------------------------------
[20:07:37.15] Check FAILURE.flg at [PASS2_BBVClean]
[20:07:37.16] --------------------------------------------------
Creating C:\SYSTEM.SAV\FAILURE.FLG
C:\SWSetup\APP\Applications\McAfee\McAfeeLiv_HHL4B2\14.0.1029\FAILURE.FLG
[20:07:56.36] --------------------------------------------------
[20:07:56.37] Found FAILURE.flg in C:\SwSetup folder.
[20:07:56.37] Check C:\SYSTEM.SAV\FAILURE.FLG
[20:07:56.39] --------------------------------------------------
C:\SWSetup\APP\Applications\McAfee\McAfeeLiv_HHL4B2\14.0.1029\FAILURE.FLG
P00HL4-B2Y McAfeeLiveSafe
ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\Administrator\AppData\Roaming
ATF_HAL.64=1
ATF_OS.8_1=1
BaseOS_Arch=x64
BaseOS_Image=W10
BaseOS_VER=10.0.10240
BBAPP2_LOG=C:\System.sav\Logs\PINPROC\BBAppsTemp.log
BID=15WW2MKA602
bin=C:\system.sav\util
Build ID=15WW2MKA602
BuildCycle=15
BuildID=15WW2MKA602
BuildIDCHK=15WW2MKA602#SABA#DABA
BuildProj=2MK
BuildType=WW
CALLERCMD=CheckFailureFlags.cmd
CC_BLK=1
ChkChar=2
CHKERROR_TABLE=MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG
CHK_FAILUREFLG=TRUE
CMDLOGFILE=C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log
CMD_TYPE=PINPROC
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=7N2BJMMPMTVOP
ComSpec=C:\Windows\system32\cmd.exe
CT.NB=1
DATACOLL_INI=C:\system.sav\EXCLUDE\Logs\DATACOLL.log
DiskStyle=GPT
DISK_SIZE_GB=750
DPK_W81=1
DVDRW=1
ERR_STAGE=PASS2_BBVClean
Estar=1
EXTRAENV_CMD=C:\system.sav\util\ExtraEnv.cmd
FAILFLAG="C:\system.sav\CheckFailureFlags.cmd.FAILURE.flg"
FBCHK=3Q6b7K7M7Q7WaBapaqasawbPbSbhbpbzcbce.gQ
FEATUREBYTE=3Q6b7K7M7Q7WaBapaqasawbPbSbhbpbzcbce
FINAL_RESULT=FAILED
FULLSETVAR_CMD=C:\system.sav\util\TDCSetVariables.cmd
GAME_HDD=1
GPT=1
HOMEDRIVE=C:
HOMEPATH=\Users\Administrator
HPFamily=103C_5335KV G=N L=CON B=HP S=PAV
IS_M30d=1
languagecode=ABA
LO.ABA=1
LOCALAPPDATA=C:\Users\Administrator\AppData\Local
log=C:\system.sav\logs
LOGFILE=C:\system.sav\logs\PINPROC\UNBUNDLE_COMMON.log
LogIt=CALL C:\System.sav\ExitProc\LogIt.cmd
LogItOut=CALL C:\System.sav\ExitProc\LogItOut.cmd
LOGONSERVER=\\7N2BJMMPMTVOP
MEMSIZE=8
MYSYSTEM_INI=C:\system.sav\Logs\MYSYSTEM.ini
NUMBER_OF_PROCESSORS=4
NUM_OF_FAILURE=1
OA3=1
OnlineServices=Online Services
OS=Windows_NT
OSHAL=x64
Path=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PCBR.HP=1
Platform=MCD
platformcode=KV
PLT.NTO=1
PN.ABA=1
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=AMD64 Family 22 Model 48 Stepping 1, AuthenticAMD
PROCESSOR_LEVEL=22
PROCESSOR_REVISION=3001
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC=C:\Users\Public
RegionCode=NA
RTNCODE=1
R_STD=1
SEG.CON=1
SESSIONNAME=Console
SETVAR_CMD=TDCSetVariables.cmd
SKUNumber=K8Y46AV
SL.MAI=1
STR_HOUR=20
STR_MIN=07
STR_SEC=37
STR_STAGE=PASS2_BBVClean
SystemDrive=C:
SystemRoot=C:\Windows
TDCEnvCalled=TRUE
TDCLOG_NOTAG=TRUE
TEMP=C:\Users\ADMINI~1\AppData\Local\Temp
TMP=C:\Users\ADMINI~1\AppData\Local\Temp
USERDOMAIN=7N2BJMMPMTVOP
USERDOMAIN_ROAMINGPROFILE=7N2BJMMPMTVOP
USERNAME=Administrator
USERPROFILE=C:\Users\Administrator
Vos.ML=1
WIN8_X=1
windir=C:\Windows
WINI=CSCRIPT.exe /nologo C:\System.sav\ExitProc\WriteIni.vbs
Volume in drive C is Windows
Volume Serial Number is 965E-F391
Directory of c:\system.sav
08/03/2015 07:50 PM <DIR> 2ndCap
08/03/2015 05:40 PM 11,455 5CD5163P4J_DPS
12/06/2015 07:26 PM <DIR> bbv
08/03/2015 05:39 PM 2,868 C5-ABA
12/06/2015 08:07 PM 46 ChkError.cmd.FAILURE.flg
07/23/2015 04:29 AM 72,838 CNB15WW3MKT601.ini
08/03/2015 06:40 PM <DIR> CONFIG
08/03/2015 05:41 PM 7,187 cpqdl.ini
08/03/2015 05:41 PM 3,643 CTO.TXT
08/03/2015 05:41 PM 14 CTOHW.TXT
12/06/2015 07:31 PM <DIR> Exclude
12/06/2015 07:33 PM <DIR> ExitProc
12/06/2015 07:37 PM <DIR> FactoryUpdate
12/06/2015 08:07 PM 106 FAILURE.FLG
08/03/2015 06:41 PM <DIR> fbi
12/06/2015 08:07 PM <DIR> Flags
08/03/2015 06:27 PM 7,130 Info.bom
12/06/2015 08:07 PM <DIR> Logs
12/06/2015 07:32 PM <DIR> P2PP
05/27/1997 01:42 AM 46 REBOOT.ME
08/03/2015 06:46 PM 368 REGFLUSH.LOG
12/06/2015 08:07 PM 139 Result.ini
08/03/2015 05:57 PM <DIR> support
08/03/2015 06:44 PM 445,192 SYSINFO.LOG
12/06/2015 07:26 PM <DIR> WDT
13 File(s) 551,032 bytes
12 Dir(s) 696,288,501,760 bytes free
[20:07:56.41] --------------------------------------------------
[20:07:56.42] [CheckFailureFlags.cmd] has completed...
[20:07:56.42] **************************************************
[20:07:56.49]
[20:07:56.55] [FAILURE_FLAG]
[20:07:56.63] Result=FAILED
C:\SWSetup\APP\Applications\McAfee\McAfeeLiv_HHL4B2\14.0.1029\FAILURE.FLG
P00HL4-B2Y McAfeeLiveSafe
08/03/2015 05:40 PM 11,455 5CD5163P4J_DPS
12/06/2015 07:26 PM <DIR> bbv
08/03/2015 05:39 PM 2,868 C5-ABA
12/06/2015 08:07 PM 46 ChkError.cmd.FAILURE.flg
07/23/2015 04:29 AM 72,838 CNB15WW3MKT601.ini
08/03/2015 06:40 PM <DIR> CONFIG
08/03/2015 05:41 PM 7,187 cpqdl.ini
08/03/2015 05:41 PM 3,643 CTO.TXT
08/03/2015 05:41 PM 14 CTOHW.TXT
12/06/2015 07:31 PM <DIR> Exclude
12/06/2015 07:33 PM <DIR> ExitProc
12/06/2015 07:37 PM <DIR> FactoryUpdate
12/06/2015 08:07 PM 106 FAILURE.FLG
08/03/2015 06:41 PM <DIR> fbi
12/06/2015 08:07 PM <DIR> Flags
08/03/2015 06:27 PM 7,130 Info.bom
12/06/2015 08:07 PM <DIR> Logs
12/06/2015 07:32 PM <DIR> P2PP
05/27/1997 01:42 AM 46 REBOOT.ME
08/03/2015 06:46 PM 368 REGFLUSH.LOG
12/06/2015 08:07 PM 139 Result.ini
08/03/2015 05:57 PM <DIR> support
08/03/2015 06:44 PM 445,192 SYSINFO.LOG
12/06/2015 07:26 PM <DIR> WDT
13 File(s) 551,032 bytes
12 Dir(s) 696,288,501,760 bytes free
[20:07:56.41] --------------------------------------------------
[20:07:56.42] [CheckFailureFlags.cmd] has completed...
[20:07:56.42] **************************************************
[20:07:56.49]
[20:07:56.55] [FAILURE_FLAG]
[20:07:56.63] Result=FAILED
C:\SWSetup\APP\Applications\McAfee\McAfeeLiv_HHL4B2\14.0.1029\FAILURE.FLG
P00HL4-B2Y McAfeeLiveSafe
[20:07:56.72]
[20:07:56.78] --------------------------------------------------
[20:07:56.85] Some error detected...
[20:07:56.96]
[20:07:57.03] --------------------------------------------------
[20:07:57.10] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[20:07:57.16] found [2] SW issue[s]...
[20:07:57.22] --------------------------------------------------
[20:07:57.29] Refer the following file[s] if exists to see detail...
[20:07:57.35] C:\CTOERROR.flg , or
[20:07:57.41] C:\System.sav\*FAILURE.flg , or
[20:07:57.48] C:\system.sav\Logs\AllFailure.log
[20:07:57.54]
[20:07:57.60] --------------------------------------------------
[20:07:57.68]
[20:07:57.74] This is for customer image...
[20:07:57.80]
[20:07:57.86] Trigger CTO panic...
[20:07:57.92]
[20:07:57.99] This is Recovery image...
[20:07:58.05]
[20:07:58.12] --------------------------------------------------
[20:07:58.18] [ChkError.cmd] has completed...
[20:07:58.24] **************************************************
[16:14:03.23] ------------------------------------------------------------
[16:14:03.23] There might be unexpected reboot during [Windows setup].
[16:14:03.23] The process will cause CTO panic
[16:14:03.23] because the image might not be normal now...
[16:14:03.23] ------------------------------------------------------------
[16:14:03.23] There might be unexpected reboot during [Windows setup].
[16:14:03.23] The process will cause CTO panic
[16:14:03.23] because the image might not be normal now...
[16:14:03.23] ------------------------------------------------------------
Let me know if you need anything more.
I really appreacite the help.
Thanks in advance!