Hi,
I had a hard drive failure (failure ID GLG67A-00096S-QFPK01-60BE03) and have replaced the hard drive. I tried to reload the operating system from Microsoft using the 25 letter code but it recognizes this as preloaded from a manufacture. How do I request a copy of the operating system to reload on the computer? The only item I saw on the driver and software downloading site was for windows 7 and 8. This would be a start and I am happy to go use Windows 8. It is not clear to me what file to download for the recovery. Any advice? Thanks
JP
Model dv6-6c10us
Orignal OS was windows 7