When I got the laptop, it still had all the original programs created by the administrator. I cannot delete that account; it pops up when I boot up the laptop, and pops up demanding a password every time I want to download something.
I wanted to do a factory reset, I was that desparate, but of course the administrator account that was left on the machine popped up.
I created a second account.
I tried to change the password and make changes under User Accounts, but the old administrator account popped up as usual.
Tried to leave the password blank but it didn't work.
Would getting a USB flash drive be my solution? I can't insert a disc into this laptop.