Well i contacted HP in the UK...they said because the laptop was purchased in France that id have to phone HP france and get them from there...Which would be costly.
If the laptop was bought from the UK they would still want £30 for a set of recovery disks,which imo is silly pricing..these should be included.
So now there is no way il ever be able to run my genuine copy of windows 8 simply because theres no way i can get the backup media,and i cant burn the disks myself because the machine was unbootable when i got it.
I have had to install Windows 7,luckily i had this...but still pretty dissapointing of HPs support.