When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Unless you specifically paid extra for Microsoft Office when you purchased your computer, it most likely has a trial version or a pre-installed copy that requires you to purchase a product key to activate Office.
If you have any further questions, please don't hesitate to ask.
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