When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Please use the HP Recovery Media, you created when you first setup your computer, to return the computer to a factory like state. If using your HP Recovery Media doesn't resolve the issue, please contact official HP Customer Support in the region / country you bought the computer, via the HP Worldwide Support Portal, for additional assistance.
If you have any further questions, please don't hesitate to ask.
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