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Re-Downloading Windows 8.1

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My Laptop, HP Envy Notebook PC is brand new , Only had since Christmas has had me download everything for the second time. This is really getting old because it takes FOREVER. I have been downloading since 10am this morning and now it wants me to down load windows 8.1 AGAIN! Can someone PLEASE tell me if this is normal for the Envy Notebook? My HP desktop is just fine! I am about ready to call in my warranty for this thing! HELP PLEASE!


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