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HP G62 455TX NOTEBOOK PC, UNABLE TO RESTORE TO FACTORY CONDITION

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PRODUCT No- XV925PA#ACJ
my pc originally came with WINDOWS 7 home basic
i have installed windows 8.1 pro in it and my bluetooth is not working
neither i'm unable to restore it factory settings, so please guide me how can i able to rectify any of the above
I have product key of windows 7 basic


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