Hi Experts,
I have been facing an issue with my HP ENVY m6 Sleekbook that keeps reloading the screen. After the laptop boots and I am logged in, the screen stays on the start menu. If I try to switch to the desktop, still the start screen opens up. Also, the start screen too just keeps reloading itself. I am not able to do anything on the laptop like search something on the start bar or open any folder or documents or any other screen. I was able to open the Internet Explorer app though without any issue and it doesn't take me back to start screen.
I have tried the Advanced Options and doing a system restore to 2 weeks back. I have been using the laptop daily and haven't anything new except for the system updates that might have happened automatically.
Has anyone else experienced this before or can suggest what to do? I could try the restore to factory settings, but I don't want to lose my documents. Since I am not able to open any folder, I may not be able to copy the data.
Laptop bought on Thanksgiving from Best buy. Should still be under HP warranty.
Thanks a lot for spending your valuable time on my post.
Regards,
Amol