Hi everyone,
Yesterday I tried connecting to the internet, but it wouldn't work. I tried to restart the laptop. However, I got a blue screen with the following message...
Your PC ran into a problem and needs to restart. we're just collecting some error info, and then we'll restart for you. (0% complete)
If you'd like to know more, you can search online later for this error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (iaStorA.sys)
The message remains on the screen for a second, then shows the normal start up screen with the HP logo before returning to the blue screen. It repeats this loop over and over.
I looked at some suggestions for people with a similar problem and tried to do a system recovery, but when I press f11 nothing happens.
Any help would be greatly appreciated!
Thanks,
Courtney
Yesterday I tried connecting to the internet, but it wouldn't work. I tried to restart the laptop. However, I got a blue screen with the following message...
Your PC ran into a problem and needs to restart. we're just collecting some error info, and then we'll restart for you. (0% complete)
If you'd like to know more, you can search online later for this error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (iaStorA.sys)
The message remains on the screen for a second, then shows the normal start up screen with the HP logo before returning to the blue screen. It repeats this loop over and over.
I looked at some suggestions for people with a similar problem and tried to do a system recovery, but when I press f11 nothing happens.
Any help would be greatly appreciated!
Thanks,
Courtney