This message is for everyone who is experiencing SimplePass issues with Windows 8.1.
Jeff Christopher, Executive Customer Relations at Hewlett-Packard Company Corporate offices contacted me personally after I had attempted for five (5) months to get HP to resolve this issue. I was referred to an HP Escalations Team Case Manager who offered me the following options:
# 01 - Repair my computer without charge. This requires shipping the machine back to them and the possability that I might lose data if they need to restore the OS. I would also be without the computer.
# 02 - Give me a free 3-year extended warranty on my present computer which includes in-home service on certain components, but not the motherboard, and accidental damage coverage.
# 03 - Give me an equivalent model new HP laptop computer with 3-year extended warranty including in-home service and accidental damage coverage. This requires returning my old computer to them AFTER I transfer programs and data files to the new machine. It was suggested that I go to the HP Online Store and browse available models. They also indicated they might be willing to make minor upgrades if my exact specifications are no longer available.
I feel certain that these same choices would and should be available to ANYONE who has also had these same very frustrating and annoying problems. After all, we all paid an additional amount for the SimplePass software and fingerprint scanner hardware and have every right to expect that it would work with all versions of Windows 8.
If, like I have, you have also made multiple attempts to have this issue resolved by HP, Best Buy, Microsoft, or any other third party, without success, try contacting Jeff Christopher directly at Help@HP.com.
I hope that this may finally resolve this issue, and that everyone receives the same fair and equal treatment that I have been offered.
I must also commend HP for finally stepping up, taking ownership, and going the extra mile to resolve this issue. As a result, my opinion of HP, and my loyalty to them, has greatly increased.
Cheers,
Joel