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Re: No internet access after Windows upgrade

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jfed wrote:

I allowed the upgrade from Windows 8 to 8.1, but now my Norton Security won't allow me to access the internet.  Any suggestions?


Hello Jfed,

 

May I know how you determined that Norton blocking your Internet? That would surely lead us how to proceed further. If you find that your Internet connection works after disabling (turning off) Firewall/AntiVirus from Norton temporarily(for a few minutes), I can surely help you to configure the Norton Settings accordingly. You can turn on Norton after checking this. If you are still unable to access the Internet and suspect that Norton as the cause for the problem, then I would recommend you to uninstall Norton product to check this further. You can surely reinstall Norton afterwards.

 

Thanks!

Harry




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