I have a HP Envy 7216tx laptop. My problem is that the simplepass reader is having problems. I can log on via Simplepass with a password, but the finger swipe no longer works. It also seems to have lost the ability to register fingers as it no longer even gives that option.
I went into device manager and got the following : "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
I have removed the programme and reloaded it but no change. The driver report says I have the lastest drivers, so I am now at a loss.
Any ideas.