My Support Assistant was cleaned out of my laptop on a complete cleaning. When building my laptop back to a optimal running state, the support assistant will not allow me to reinstall. It asks me to sign in as administrator. I'm signed in and have full control as administrator, yet I'm prevented from installing. I'm not sure what more I can do. This cleaning happened two years ago so I don't think I can even take this computer back to a previous state. I no longer have the WIN7 disk to reintall that. This is an excellent laptop and would like to keep it running at it's best.
Here are the specifics on the model. Thank U. Model: G62-457DX
Product XZ138UA#ABA