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HP Pav DV6, after repair, missing software installed at factory

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HP Pavilion DV6-3227cl Notebook PC: My notebook wouldn't startup, was told by HP to send in for repair. After getting it back, it only has the very basic hardware/software, none of the software that was on it when I bought it. They said it was working correctly.  I thought maybe using the system recovery disks would put them back on it, but I followed the instructions and nothing happened. If the disks worked, would it restore all the software? If not, what are they supposed to do and how do I get the software back?


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