This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Neither HP nor Microsoft can or will be able to provide you with the original Windows product key on your computer or a replacement key.
Using your personal HP Recovery Media you created when you first setup your computer doesn't require the use of a Windows product key. The recovery media uses a different key and other files to activate your computer. If you didn't create the HP Recovery Media, please contact official HP support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer.
If you can still read the 25-digit Windows product key on the Microsoft COA affixed to the bottom the computer, you can install Windows 7 Home Premium using this key. Please see "How to Install Windows 7 Without the Disc" for instructions on how to download Windows 7 SP1, create the installation media, and install Windows 7 SP1 using the 25 digit product key from the Microsoft COA on your computer.
If you have any further questions, please don't hesitate to ask.
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