Thank you for the information!
I did a little research on what could be causing this. The Bluetooth module of the computer might be loose or faulty. The software can extract and run, so it is hard to believe that there is a software conflict.
For more assistance, I would contact HP phone support. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns. Thanks and have a great day!
Mario