HP G71 339 is a 3 years old Notebook computer and has always operated perfectly.
One day my wife used it on and there is a msg that says Serial number not found and our copy of Windows is not genuine? WHAT? This windows 7 is pre installed so how can it not be a genuine copy?
I have tried restoring the factory preloaded windows 7. It failed to work and just stopped during installation.
I have logged into the BIOS screen by pressing ESC at start up selected f10.
InsydeH2O Setup Utility Bios Ver F.11; Bios Vendor Insyde; Serial # (blank); UUID # (all zeros); Product config ID (all zeros);
Factory installed OS; non-Vista. I checked the internet if other people are experiencing this and we are not alone in this problem. As this appears to be a product issue rather than Windows or end user. How to fix this without sending the unit in for repair?