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Re: laptop hp pavilion dv6

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HI mourad1968,

 

Welcome to the HP forum!

 

Thank you for your query, I will try my best to help you resolve this.

 

I understand you have lost your OS and that you are unable to enter the recovery manager from the F11 key.   You state you are unable to access the recovery manager, did  you create recovery disk? If so  you could  use them to return to factory.  Performing an HP System Recovery (Windows 7).  If not,then I would suggest you call HP Technical Support and ask for a recovery USB  option. When doing the recovery, it will ask about backing up your personal data. If a backup has not been done, I would suggest you choose yes and you will not lose your data. Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7).  If you require the USB option,please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.HP Technical Support Sitemap

 


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