I have the HP Envy 15-j009wm. Ever since updating to windows 8.1 I can login with my fingerprint scanner, but when i go to start simplepass, it goes to the loading screen then crashes. Every time. I have tried updating the software, updating the drivers, uninstalling and reinstalling the program, uninstalling and reinstalling the drivers, downloading new drivers for windows 8.1. Nothing works. Also on a sidenote my pc is brand new and had trouble downloading and installing windows updates (it took 2 tries) then the icons on my desktop will be in new locations upon startup than they were before.
↧