Thanks for the information. I have located a document that troubleshoots this issue specifically for Windows Vista. Please click the link that I have provided to get to the document. http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02076993&lc=en&product=3860630&tmp_track_link=ot_search
If this does not resolve the issue, please let me know.
Thanks again.