Hello
I have an HP Officejet Pro 8000 and two Lenovo PC. After an upgrade to Windows 8.1 , I can no longer print . I have tried everything that HP specifies to do. I have uninstalled and installed the driver several times, ... on both PC. I ran the last HP Print and Scan Doctor nothing works.
If I print from Word , I get an error message "There is no valid printer" Funny, when I print, I point to my HP printer which glows green " READY" ? ? ? . When I print from other applications, nothing happens, there are no print in the print queue and no error message, just nothing.
The only program that can print, is the HP Printer program, this program can print a test page. Scan Doctor says that everything is OK, but the program cannot even print a test page .
My printer is 3-4 years old, is this too old for HP to make a driver??
Series number is MY99D240GC
My HP printer is running low on toner, unless HP makes a driver that works before it is empty , I see no other solution than buying a printer of another brand. I always bought HP printer , but this is not okay .
I work daily with IT and have to say that I have never seen anything like this. I would estimate that I've spent 20-30 hours on the problem and my family has no more patience left.
Does HP at all take this issue seriously?