I used to have Window 8.1 on my HP Envy 15 notebook. All that changed when an automatic update downloaded onto my computer. Total crash could not reboot. Finally got computer to run even though my system restore would not restore. Went to factory install and got up and running. Problem I have now is that everytime I try to update to Windows 8.1 I have to go back to factory install. None of my restore points are available and I can't even get a copy of back up onto my flash drive.
I would really like some help since my computer is still under warranty but I cannot find any local support numbers. Can someone please help? I really like this computer and would like to refer others.