I am running Windows 7 Home Premium, Service Pack 1, on a HP Pavilion dv6 notebook PC. I am the Administrator. I have been attempting to download a program from garmin.com without success. I spent a couple hours on the phone with Garmin tech support and they concluded it was a problem with the permissions in my registry. There are two registry keys that I have been unable to open or delete. Both arrived as part of the failed installation process. They are both in HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/Garmin. The other registry keys in .../Garmin are working properly. I think that if I can delete both, I can try re-installing the program, hopefully successfully this time. I am using Norton Internet Security for my firewall and antivirus protection. We tried disabling both of those during one of the attempts to re-install the program, but that didn't work either. The error message I get reads "You do not have permission to view the current permission settings for [key name], but you can make permission changes." When I click on "OK", a window "Permissions for [key name]" opens up, with one tab (Security) viewable. There is nothing listed in "Group or user names." When we tried adding a name there and then allowing "full control", we got this message: "Unable to save permission changes on [key name]. Access is denied." Can anyone help me solve this? Thank you.
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