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Help I can not back up to my thumb drive

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I can no longer back up to my thumb drive. When I go to  recovery and back up  It says that my hp_tool (E:) is disconnected. So when I click backup a pop up comes up saying that it can not find my Hp_tool (E:). I went to the forum and I thought I found away to reinstall it but when I try the solution I then get a pop up saying that a part could not install because of windows installer? Confused!!!!!!!!!!! Barb Beath


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