Hello,
A friend of mine, who is not particularly savvy (I'm not much more knowledgeable either!), advised that he installed an "update" on his laptop that after completing, completely wiped out all his documents as well as preferences (for example, the Chinese keyboard bar on the desktop).
Again, keep in mind that I'm not savvy either. But he also struggles with English, so I can't really tell what he downloaded. As you can imagine, I'm pretty disturbed by what happened because he had a lot of important documents and sentimental photos of the laptop. The only thing I've tried is the system restore, but this didn't restore the documents.
If you can advise what to do? Please let me know step-by-step in layman's terms. I've considered looking through the log but this proves to be pretty complicated as I don't know how to identify what was installed.
Thanks in advance for your help.