Please try the HP Support phone number: 1 (800) 474-6836
You will be asked if you want to purchase an HP product, Tech Support, etc.
Choose Tech Support.
You will then be referred to the HP Support Website. Hit '0' on your phone.
You will then be prompted to select your type of product [laptop, printer, etc] and be asked if you purchased it within the last 12 months or have purchased a 'Care Pack'. Say 'yes'.
You should then be connected to an HP Support rep.
Good luck! 