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How do I contact HP when they won't respond to the support form submittedd twice online

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Notebook ceased to function a week ago. Beep code (3 flashes) indicates memory. Cannot power off, have to remove battery, as startup goes into cycle of three attempts then a click and sound of HDD winding down then attempts start again.  Faulty power button? Safe mode start does not work. Been online to submit support request and form says netbook is out of warranty - but I have a care pack valid to 24.10.16  Have submitted this as a dispute twice with message saying I will be contacted within 1 working day So far no contact - not even email of confirmation. No email or phone number available to follow this up. Support site is appalling example of how to frustrate customers.


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