Re: Help cannot find model and cannot start laptop to load files

ajdubin

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems with your laptop and wanted to help -- but need more information.

Here is the link to the HP product page for your laptop -- maybe something on this page is what you want: http://support.hp.com/us-en/product/HP-Pavilion-15-ab200-Notebook-PC-series-%28Touch%29/8502667/model/9112016

As to that error message, that is not one I've seen -- so are you sure those are the correct words?

Also, what OS version are you running?

If you're running Win10, did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10? If you did the upgrade, how long ago was that, and what was the prior OS?

We can proceed once you provide the information.

Thanks