Hello shrinesda. I understand you are witnessing a Code 28 error with your device. This error indicates that the appropriate drivers for the device are not installed. To troubleshooting the issue, please visit this Microsoft website: http://support.microsoft.com/kb/310123
When you enter the website, it may prompt you to download and install Microsoft Fix-it to resolve the issue. If so, download and run it since it might resolve the issue. Otherwise, please locate the appropriate troubleshooting steps for Code 28 and follow them.
Please respond when you complete the troubleshooting so I know the results. I will continue to assist you if necessary.
Mario