What is the exact product number of the notebook? This should be in the format of ab123cd#efg or something similar.
Power the notebook on and press the F2 key about once a second and a diagnostics menu should load. Run the start-up test and let me know the results. While it is a new notebook and there shouldn't be a hardware issue, I would like to rule it out completely before moving on.
Power the notebook on and press the F2 key about once a second and a diagnostics menu should load. Run the start-up test and let me know the results. While it is a new notebook and there shouldn't be a hardware issue, I would like to rule it out completely before moving on.