I had to do a refresh because of a error on my hp envy TS m7 notebook. The refresh worked, but it would not accept my windows key. (I had done the windows 8.1 upgrade) I called microsoft and they were of no help to me because I didn't have my product key. Supposedly it is installed on the motherboard. So I took it back to best buy and they told me that I needed to do a complete reinstall and that would fix it. So I did that last night, and this morning it still not accepting the windows key. It says that the key is locked and to buy a new one. Why on earth should I buy a new one, when this laptop is just a month old! Needless to say I am about ready to box this back up and send it right back where I got it and demand a refund. This is abosultey STUPID not to have a product key on the computer. Needless to say I am not a fan of windows 8 or 8.1. Can somebody please help me with this before I return this computer.
Thank you