HI
I understand that you are having an issue with the Lunch Box software. Would you kind enough to provide me with your exact model numbers. How Do I Find My Model Number or Product Number click here. Have you done all the Windows updates? Have you tried running the HP Support Assistant to aid in updating drivers and resolving issues.HP Support Assistant click here. I am sending a link to a Microsoft document on " Diagnose and fix Windows USB problems automatically. click here. Please provide me with the details requested if you require further assistance.