I am so sorry to say I am perplexed how it can be stated the problem is solved. I have tried time and time again to get rid of that message. Now the laptop actually makes a crackling sound. This has been since I only had the laptop for a little while. I really wish the solution could be working for me-the old F3 and F10 or whatever-have it printed off and it does not work. And why is someone with as good a reputation as HP is still putting these fans in the computers as they were 18 months ago????? Believe it is time to send back to get it fixed.
Sincerely yours.
Loretta E Sauvageau