This is NOT official HP Customer support and I do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum. It is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
Sorry, but list 2 different models that appear to be from different region of the world. Please contact HP Customer Support in your region or country via the HP Worldwide Support Portal.
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