Hi,
My HP ENVY TouchSmart 15-j005tx Notebook orginally comes with Windows 8, which is not compatible with some programs (even with Windows 7 compatiblity mode).
I tried to install Windows 7, but there are 3 incompatible drivers:
- USB Driver
- Internet Cable Driver
- NVIDIA 740M Graphic Card Driver (the one downloaded from NVIDIA is not compatible)
I tried to contact HP Online Support Chat - they replied this notebook comes with Windows 8, not Windows 8 Pro, meaning it is not supported to use with Windows 7. I also brought the laptop to HP Customer Service Center, and they told me the same thing.
Now I am having a serious issue. I cannot run some important programs with this new laptop. I don't want to give up these programs nor spend another $1000 for another notebook.
Someone please help to advise me in this case. Thank you very much.