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All Notebook Operating System and Recovery posts

older | 1 | .... | 3778 | 3779 | (Page 3780) | 3781 | 3782 | .... | 3803 | newer

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    when i log onto the notebook teh screen goes black with a white cussor

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    I am on AC Power however it is not delivering power to my laptop.    HP Diagnostics stated 'Blown Fuse'.     Is there a fix I can do at home for this?

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    I am on AC Power however the laptop is not getting power.    HP Diagnostics stated 'Blown Fuse'.    Is there a fix I can do at home for this?   

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  • 01/11/19--11:02: Re: recovery media
  • My suggestion is you consider using a third-party solution known as Macrium Reflect (MR).

    I prefer to use third-party recovery solutions for the following reasons:
    1) More flexibility and reliabilty -- can make recovery media as often as you like, not restricted to one attempt, which if it fails, then you are stuck.
    2) More media options -- can create media in DVD, USB stick, or external drive format
    3) Mounting option -- can "mount" the save images as virtual "drives" and extract individual files and folders
    4) WinPE boot option -- can install a special boot option that allows you to boot to recovery information and do a repair or restore from there -- when Windows will not boot

    What I recommend is the following:
    1) Download and install Macrium Reflect (MR) from here:
    2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive, USB stick, or DVDs
    3) Use the option to create a boot USB stick or CD

    My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition. This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.

    I use this all the time and it typically takes less than 15 minutes to do the image backup and about the same time or less to do a restore. Plus, MR has the option to Add a Recovery Boot Menu entry. This allows you then to boot into WinPE, and you can then use that to do a restore -- when you can't boot into Windows!

    NOW, you have the means to restore a full working system from the external drive, USB stick or DVDs in only a few minutes.

    Good Luck

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  • 01/11/19--11:04: Base system device driver
  • Hi,


    I have recently reinstalled the system on new SSD drive, and I have a problem with driver for  PCI Slot 2 (PCI bus 36, device 0, function 1). 

    Hardware IDs:



    Problem code 0000001C


    What can I do to solve this?

    Thank you.



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    Please try JMicron PCIe SD/MMC Host Controller driver




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    The update package was sp77974.exe


    I removed battery, power cord, the light went off, as expected.

    I pressed the power button 3 minutes, to be sure not missing any second.

    I put back the power cord and same thing. Power light on and blinking every second.


    Power button dont do anything. Just blinking, no beeps, nothing.


    Anything else to try ?




    PS. This is second Probook which did exactly same after bios update

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    Should I stay with current 1803, or downgrade to something more reliable and secure? Again, I’m savvy enough to be dangerous, but want something I can rely on for work and maintain our “premium” laptop features. 


    Yes, 1803 is fine and in my opinion, if you use your laptop for anything important, you should stay there until there is a fix. 


    Windows update for 1809 for our laptops is blocked.  BUT if you go into Windows Update and click the Check for Updates button (this is called 'Seeking' in MS speak) you will get the 1809 update. If you don't do that, you should not see the 1809 version until there is a fix and you will continue to get security and other updates. Just not feature updates like 1809. 


    If you have to update for some reason, the only option you have is to join the Windows Insiders program in the Fast Ring, which will install 19H1 (skipping 1809 altogether).  Different folks have had different results when doing so and there is no guarantee that they won't change something during the process that breaks things, the change that broke our laptops happened in the late builds of 1809 prior to release.


    If you continue to try to install 1809, you will at some point get past the spinning dots, it will start to load and then hang at a later portion of the update.  The ONLY thing you can do at that point is a fresh install, so if you have any data that is not backed up, you will lose it. 


    I know that it is hard to wait, but unless you have a lot of time to spend rebuilding and reinstalling AND a complete and current backup of ALL your data, it is safest to stay on 1803. For me, there just isn't anything new in 1809 that I have to have (even though the idea of not being able to update drives me nuts) I'm staying on 1803 until I can trust the next version to not blow up. I mostly use my laptop for work, I can't afford hours / days of downtime, losing source code or any data for that matter, all for a feature update that doesn't have any new features that I need.


    I'm getting emails (last one was yesterday) from an senior support engineer at HP letting me know they are working on it.  To be fair this is not strictly an HP problem. It is a HP / Microsoft / Intel / AMD problem, that's why a fix is taking forever. Those 4 are not exactly known for their cooperation with each other.  


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    This BIOS package is not intended for Windows 10.


    I think you bricked both your computers.

    Bricked = killed the motherboard

    I am sorry for that.


    If anyone else has a different opinion and can offer advice, you may hear back.



    HP Notebook System BIOS Update

    Type: BIOS

    Version: F.64 Rev.A

    Operating Systems:

    Microsoft Windows 7 Enterprise (32-bit)

    Microsoft Windows 7 Enterprise (64-bit)

    Microsoft Windows 7 Home Basic (32-bit)

    Microsoft Windows 7 Home Premium (32-bit)

    Microsoft Windows 7 Home Premium (64-bit)

    Microsoft Windows 7 Professional (32-bit)

    Microsoft Windows 7 Professional (64-bit)

    Microsoft Windows 7 Ultimate (32-bit)

    Microsoft Windows 7 Ultimate (64-bit)

    Microsoft Windows 8 (32-bit)

    Microsoft Windows 8 (64-bit)

    Microsoft Windows 8.1 (32-bit)

    Microsoft Windows 8.1 (64-bit)

    Microsoft Windows Vista Business (32-bit)

    Microsoft Windows Vista Business (64-bit)

    Microsoft Windows Vista Enterprise (32-bit)

    Microsoft Windows Vista Enterprise (64-bit)

    Microsoft Windows XP Professional


    Release date:  Oct 19, 2016

    File name:  sp77974.exe (7.1 MB)




    Thank you for participating in the HP Community Forum.

    We are a world community of HP enthusiasts dedicated to supporting HP technology.

    Click Thumbs Up on a post to say Thank You!

    Answered? Click post "Accept as Solution"to help others find it.







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    Software can only be installed on PC or MAC.

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    I have an ultrabook ENVY 4 that boots to blue error screen which I a have enclosed.  I recently installed windows 10 from windows 8..      Windows 10 worked  and had been installed for 3 week.   The problem started after battery died and I turned on laptop.  The start up screen gave choice to boot to windows or HP operating system ( This is some default menu I recognized since working with the laptop even with Window 8 installed.   I inadvertenly selected HP and thats when I got the error boot see  images below.  I tried several fixes:


        I tried to boot from a USB that had window 10 no go... I pressed F keys to get to the HP recovery menu which only enabled me to check Hard drive and computer chip integrity which were all ok.  But I think a repair menu did not work.   I tried to boot from BIOS which did not find something to boot from.  The crazy thing the bar code scan goes pulls up a windows site menu which does not address the issue.   I am guessing that a hard reboot is needed  resetting CMOS but I do not have a removable battery and a 15 second push on power button does not work.


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    Normally Chromebooks only use apps. There are many apps which are similar with software for Mac and PC (means Windows) and you can use Google Play to install.



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    , Thanks for all the good info there!  That's sound advice, and I will be sticking with 1803 until they "push" a new update for us that works!
    And I agree that not being able to update to the latest software is pretty silly!

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  • 01/11/19--12:17: forgot windows password
  • how do i reset my windows password


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  • 01/11/19--12:32: pavilion 15 is too slow.
  • Looking for some help with a new pavilion 15-ck002np that is EXTREMELY slow.  It takes a very long time to boot or execute any operations.  Like several minutes just to boot up, then I get a blue circle for several more minutes before I can open an programs.  All programs load very slowly.  Web browsing is also very, very slow.  Just loading takes 10-15 seconds.  


    For comparison to my lenovo was able to boot, load a web page, buy some ferry tickets, print them and shut down before this computer even finished loading into Windows.  


    I've performed a host of recommended troubleshooting steps with no improvement.  I disabled the McAfee security for Windows Defender, also with no improvement. I did factory reset for the windows to clean everything as well but doesnt help. if there's any idea or may be i can expand memory or change the hdd to ssd. pls suggest something

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    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the battery not charging on your HP Pavilion notebook. No worries, I'll be glad to help you. 


    To provide you with an accurate solution, I'll need a few more details: 


    Have you tried to reinstall the battery drivers? Did you try to update the Bios?

    Have you tried to run a test on the Battery from F2?

    Does the laptop shut down right away if the charger is disconnected from the laptop?

    Have you tried to use a different compatible charger and check if that helps?


    In the meantime, let's try these steps here: 


    Unplug the charge and use the laptop until the battery drains to 15%. 

    Turn off the laptop and turn it back on after 30mins. 

    Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 

    Restart the computer and the issue should be fixed. 


    Also, Go through them all and let me know what you have determined is causing the issue. 

    The first document has the most relevant troubleshooting if your battery appears to be not charging. 


    Battery Does not Power Notebook or Hold a Charge 


    Next thing, I would suggest here is to update the BIOS and the Chipset drivers to the latest version using the Official HP website for drivers and downloads: Click here to find it. 


    Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

    Refer this link to know how to use HP support assistant.


    Run a battery test using F2 (during restart), if the test failed: 

    Check with an alternate battery. 


    HP Notebook PCs - Using and Testing the AC Power Adapter


    Please let me know if this resolves the issue, or if you require further assistance!


    Keep me posted,

    If the information I've provided was helpful,

    give us some reinforcement by clicking the solution and kudos buttons,

    that'll help us and others see that we've got the answers!

    Good Luck.

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    I also was promted to do a BIOS update by my HP Assistant. I went through it fine with the download, but when it came time to restart my laptop, I got this blue screen.  I’m unable to press any button and have it respond. I have tried shutting it down, unplugging it and holding the power button down for 40 seconds - and I always return to this blue screen. I also was having no problems w my computer at all. This makes me so angry! I also am outside the warranty and see this as HP’s fault. Please advise as to what I can do to fix this. Thank you.

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    Thanks for the update,


    As I understand you have already tried all possible troubleshooting steps and unfortunately nothing has helped to resolve this issue.


    In this scenario, I would personally suggest you refer to my private message and I'm sure they should be able to go ahead and address your issue. 


    Let me know if you encounter any difficulty contacting them. I'll be more than happy to help you.


    Take care now and do have a fabulous week ahead. :)


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    I forgot the password to unlock bios

    Code: [i 74134788]

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    I've been trying to get my machine to boot in the Win 10 install with no luck. I installed a new 256GB Samsung PM961 OEM M.2 NVMe PCIe SSD Solid State Drive MZ-VLW2560 960 into my HP Omen 15 5010NR laptop, created a Win 10 USB key, was able to boot into the Win 10 USB, the installation recognized my SSD and I was able to successfully complete the Win 10 installation. Upon restarting the PC, the machine never sees the SSD in boot manager and I'm unable to get to Windows.


    - BIOS Version F.45 (InsydeH20 Rev. 3.7) latest available from HP for my model

    - Laptop Factory OS was 8.1 per BIOS

    - Disabled Secure Boot no luck

    - Also tried with Legacy Support (CSM) enabled, no luck


    If I use the Win 10 key to boot to the repair tools and use command prompt, I can see the partitions created. Tried all kinds of bootrec, bcdedit commands based on Google.


    Any help would be greatly appreciated.

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