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All Notebook Operating System and Recovery posts

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  • 01/11/19--03:51: Update failing
  • HP Support Assistant shows an update - "Genesys card reader driver" (sp92808). Despite a couple of attempts to install this, it seems to complete, but remains in HP Support Assistant.
    Any ideas?

    All other updates have been completed ok.

    Thanks.


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    Welcome to the HP Support Community 

     

    First thing would be to do a Disk Cleanup.

     

     Disk Cleanup.PNG

     

    Check everything except Delivery Optimization Files

     

    Then do a Disk Defrag. “OPTIMIZE”

     

     Defrag.PNG

     

    Then go to Advanced System Settings.

     

     Advanced Settings.PNG

     

    In the Performance box click on SETTINGS.

     

     Performance settings.PNG

     

    Click on Adjust for Best Performance.

     

     Best Performance.PNG

     

    Click on APPLY. 

     

    Then click on the ADVANCED tab.

     

    In the Virtual Memory box click on CHANGE.

     

     PerOP.PNG

     

    Uncheck everything except Custom Size:

     

    Vmem.JPG 

     

    Set Initial Size (MB): to a number higher than Recommended:

     

    Then set Maximum Size (MB): To a number higher than the Initial Size (MB)

     

    Click SET,  OK and reboot.

     

    REO


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  • 01/11/19--04:13: Re: Update failing
  • Hi

     

    Thank you for posting in the HP Support Community.

     

    Is this happening for the first time for you ?

     

    There seems to be some (network) issue at the moment or another problem - I am also unable to access this update. Probably the update fails in HP Support Assistant because it cannot be downloaded.

     

    Please, wait a couple of hours or a day and try again. Let me know if you still experience the issues.


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  • 01/11/19--04:22: Re: Problem with laptop
  • Hello

     

    Welcome to the HP Support Community. Thank you for posting.

     

    I had the very same computer which I used for about 1 year. I was given it by HP as a loaner PC to gain experience with it.

     

    This device is considered a cloudbook/netbook.

    For just ~200$ you get this small portable PC + long lasting battery + Windows license + additional software = all just for ~199 $ Smiley Wink It's really worth the money but it can't have all the perks of a PC which costs 1999 USD.

     

    However, I do feel for you and I do understand your Windows 10 issues. This PC would definitely be running better with Windows 8.1, for example due to the huge, constant and automatic Windows 10 updates, or a different operating system (Linux-based, for example)

     

    This is common question/issue . But there is a ray of light at the end of the tunnel.

    The permanent (or long lasting) solution is to reinstall Windows and to perform clean Windows installation. Why, you may ask ?

     

    Currently, your PC has a recovery partition which can be used to reinstall Windows or for recovery purposes but it takes a lot of time. By reinstalling Windows 10, you can delete this and gain some 8-10 GB extra space.

     

    This is the fastest, cheapest (free) and easiest solution - not difficult - here are instructions >> 

     

     

    Windows reinstallation / clean installation :

     

    - You can/should directly download Windows 10 ISO from MS site or download >>Media creation tool from Microsoft site, create installation USB  and  proceed with clean installation/reinstallation.

     

    Download:

    >> https://www.microsoft.com/en-us/software-download/windows10ISO

     

    Make sure you select the proper version (64 bit / Home) if asked somewhere.

     

    Media Creation tool will always provide you with the latest Windows version/build - now 1809.

     

    - When download completes, you will need to write  the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 8 GB capacity). Use the media creation tool

     

     

    When ready with the USB drive:

     

    Please, shutdown the computer using the power button.

    Insert (plug in) the Windows USB thumdrive prepared previously

    Power on the PC.

    As soon as you press the power-on button, immediately start hitting the Esc button repeatedly (like tap-tap-tap).

    This should open a HP Startup Menu

     

    Choose F9 to open Boot options. Select the USB thumb drive as a boot option.

     

    - Follow the on-screen instructions to install Windows 10. Perform clean installation/custom installation (not repair).

    Delete all existing partitions and install Windows on Disc 0 Unallocated space

     4.PNG

     

     

    - After successful Windows installation, connect to a wi-fi network and update Windows immediately - this will update Windows but it will also install drivers for this device to enable/active the hardware

     

    - Make sure Windows is Activated by going to Start > Settings > Update & Security > Windows Activation

     

    - You may wish to stop some of the Windows Telemetry by using free tools such as Spybot AntiBeacon or DWS Lite

     

     

    Hope this works for you. Let me know how it goes and if this helped.


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  • 01/11/19--04:24: Re: Update failing
  •  Tried to update the same update last week.

    Bios update and a couple of others went ok yesterday.

    Tried this one again today, still appears. No "fail" apparent.

    Win10 update running today, will leave it to settle and reboot later.

    I'll see if this update still appears in HP Assistant...

     

    BTW, I used to be a Compaq (then HP) field engineer - we didn't have this wizardry then!!!


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  • 01/11/19--04:29: Re: reset bios
  • Hello

     

    Welcome to the HP Support Community.

     

    SMC.bin files can only be obtained by HP Support. Check the article.

     

    Let me know if this works/helps.


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  • 01/11/19--04:34: Re: Computer freezes
  • Hello

     

    Welcome to the HP Support Community.

     

    It's good the hardware diagnostics pass - this means the problem is related to the operating system (software) and not the hardware, which is kind of better.

     

    Could you elaborate on "freezes right after start up" ?

    Are you able to start Windows normally despite this issue ?  When exactly it freezes  (after Windows loads or before) ?

    Have you performed any changes or updates recently ?

     


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  • 01/11/19--04:45: Re: Hard Disk error
  • Hello

     

    Welcome to the HP Support Community. Thank you for posting.

     

    * There is an official TKB article on this matter here >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Storage-Hard-Disk-Drive-corruption-and-replacement/ta-p/6891246

     

    You may want to check it out

     

    I checked the screenshot and the error code you provided tells me that the hard disk drive (HDD) is about to fail.  Since this is faulty HDD/hardware component, you will probably not be able to access and recover your files. If you want to attempt data recovery, please let me know and I may post additional instructions.

     

    The code also tells me the warranty of the product has expired.

     

    Here are your options on fixing the problem:

     

    If your computer is with warranty period expired, you will need to replace the faulty HDD - buy new one on your own. There are variety of options - vendors you can choose from. You can get it online from popular store, or from local PC retail store, or from HP parts store http://partsurfer.hp.com/

     

     

    You need 2.5 inch - SATA HDD, with the very same size/capacity as the current one or bigger (smaller will not work) - e.g. if your current HDD is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity.  I recommend you consider HDDs with RPM 7200 as they as slightly faster, 5400 RPM is slower >> https://www.computerhope.com/jargon/r/rpm.htm

     

     

     

    *** How to replace the faulty HDD with new HDD:  please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model. 

     

     

    If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

    >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

    >> http://support.hp.com/us-en/document/c00372730

    >> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

     

     

     

    Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another. 

    Please, let me know how it goes and do post back if you need assistance. Looking forward to your feeback/reply.


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    I'm not sure if the product name and other informations are accurate, but my laptop is less than a year old Pavilion, and I found that product name in the Internet. What I want to say is, my laptop is relatively slower since the first time I get my hands on it, and I thought it was normal because this is my first laptop. But as time passes, I couldn't keep my patience anymore. Just to boot it up takes about 5-20 minutes, in the worst case scenario, it refuses to even boot up and displays "preparing system repair" (or so), and I couldn't use my laptop for weeks. To wait for "Enter Password" to appear, takes 1-5 minutes. And just to wait for the desktop to appear, it takes 2-5 minutes. Waiting for Google or other apps, takes 3-10 minutes. And make the first search, takes the same amount of time. Can you imagine how angry I am now? It would need AT LEAST 14 minutes just to make the first search, and most of the time I even have spare time to sleep (sometimes, that is not that bad). I thought it is like this just because of the model, but my sisters have the exact same one and the exact same age, and the speed is different at a big margin.

     

    I'm sure the problem is not from me, because I don't have much games, photos or apps. I even changed the settings, deleted the unnesesary apps running in the background, but it's just getting worse. And I only use average 5 hours or less a week, mostly for school projects.

     

    I talked about this matter to my parents, but as always they don't want to listen. So I post it to the community, to find help.


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    Oh I forgot to add that I need to wait for a long time for everything. And sometimes it doesn't want to load it.


     wrote:

    I'm not sure if the product name and other informations are accurate, but my laptop is less than a year old Pavilion, and I found that product name in the Internet. What I want to say is, my laptop is relatively slower since the first time I get my hands on it, and I thought it was normal because this is my first laptop. But as time passes, I couldn't keep my patience anymore. Just to boot it up takes about 5-20 minutes, in the worst case scenario, it refuses to even boot up and displays "preparing system repair" (or so), and I couldn't use my laptop for weeks. To wait for "Enter Password" to appear, takes 1-5 minutes. And just to wait for the desktop to appear, it takes 2-5 minutes. Waiting for Google or other apps, takes 3-10 minutes. And make the first search, takes the same amount of time. Can you imagine how angry I am now? It would need AT LEAST 14 minutes just to make the first search, and most of the time I even have spare time to sleep (sometimes, that is not that bad). I thought it is like this just because of the model, but my sisters have the exact same one and the exact same age, and the speed is different at a big margin.

     

    I'm sure the problem is not from me, because I don't have much games, photos or apps. I even changed the settings, deleted the unnesesary apps running in the background, but it's just getting worse. And I only use average 5 hours or less a week, mostly for school projects.

     

    I talked about this matter to my parents, but as always they don't want to listen. So I post it to the community, to find help.


     


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    First off **bleep** wad, I did just a wee bit more research on my own being that your reply to my inquiry wasn’t only some what condisending and passive aggressive but not very helpful either, to say the least.

    Didn’t take too much effort to hone down my research  parameters, locate a far better and user friendly solution than the ones you, I’m assuming just regurgitated verbatim off of some other random  IT forum. After watching a less than 3min long video it took me about 15 seconds before I had the process started and in a little less than an hour it was complete. It worked fabulously and 100% step for step exactly how they showed on the video. Password has been reset, PC was reset too which is I wanted anyways and the video explained how to do it without deleting the OS. All updates downloaded smoothly and the computer is working great. I should have just figured it out on my own from the get go as would be my usual m.o.  Being that my knowledge in computers is very limited at best, I thought made I should elicit the help from a real pro ergo my post on here. I do regret that decision, learned my lesson and will be including the weary souls looking for assistance but are unluckily enough to get a reply from you in my daily prayers. 

    At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul.


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  • 01/11/19--05:27: recovery media
  • Is it possible for me to create recovery media on a dvd r using an external DVD drive.  I would prefer this method as it would enable me to change the SSD in the future.  It seems I can only use or create a partition om my SSD as recovery media.


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    Hi,

    That is a nice laptop you have there and it definitely should not be that slow. 

    First, you should check if there are any hardware problems, it could be a hard drive problem. So try performing HP{ hardware diagnostics at boot. You can perform the fast test. Take a look at the HP support page below under heading "perform tests when Windows does not start".

    https://support.hp.com/ro-en/document/c03467259

     

    Naturally, a fast way to really speed up the PC would be to replace the hard drive with an SSD.

    If there are no hardware errors you could choose to perform a clean install of Windows 10, you would also need to reinstall all your applications and move your personal files to an external drive and then back to the PC.

    If you prefer not to perform a clean install, you should run a Malware scanner and check all the installed software to see what is starting with the system.

    You should also completely update the drivers, BIOS, software of the PC.

    First, try the hardware diagnostics and let me know.

     

    Hope it helps,

    David


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    Hi:

     

    You will have to post the hardware ID's for the devices that need drivers, so I can see why the drivers I gave you didn't work...because they should have.

     

    Use the guide I posted above for how to find that information.


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  • 01/11/19--06:12: Re: HP Spectre X360 BSOD
  • Thank you for posting back. 

     

    I appreciate your efforts to try and resolve the issue. Glad to hear that the computer is working fine and faster. 

     

    Let's update the system bios and check: Click here

     

    Keep me posted for further assistance. Have a great day!

     

    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

     


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  • 01/11/19--06:58: Re: Slowness on AC supply
  • Hi,


    Thanks for your tie and reply.

     

    I tried the the HP Diagnostics Tool and tested the AC adaptator and battery. Both of them are OK :

     

    HP PC Hardware Diagnostics Windows Application

    DevicesSupported: 1 DeviceCount: 1 Primary_ACPowerOn: True Primary_ACAdapterOk: True Primary_TestresultString: OK Primary_DesignCapacity: 2800mAh Primary_FullChargeCapacity: 2295mAh Primary_RemainingCapacity: 1383mAh Primary_MaxError: 1 Primary_CycleCount: 137 Primary_Temperature: 22deg C Primary_Voltage: 15478mV Primary_Current: 0mA Primary_DesignVoltage: 14800mV Primary_Status: 192 Primary_CellVoltage1: 3865mV Primary_CellVoltage2: 3869mV Primary_CellVoltage3: 3869mV Primary_CellVoltage4: 3875mV Primary_SerialNumber: 03199 01/22/2017 Primary_ManufacturerName: 131-25-72 Primary_BatteryCTNumber: 6FRQE03TZ615C9 Primary_Warranty: 1 Primary_CalibrationType: 3 Primary_ChargeControl: Failed Primary_TempCharge: True Primary_ChargeTest: False Primary_ChargeCapacity: 81 Primary_TempAlarm: False Primary_DeepDischarge: False Primary_FullCharge: False Primary_FullChargeStatus: False Primary_BatteryCharge: False Primary_DesignCycleCount: 300
     
    As I have two computers of this series, I tried :
     
    Other adaptor, same battery : NOK
    Other adaptor, no battery : NOK
     
    With those tests, impossible to isolate the problem. When I plud the adaptor, it's instant : the PC is getting very low ...
     
    THanks again for your help and time !

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  • 01/11/19--07:05: System temperature 90D
  • Hi. When I switch on my computer, the fan rotates really fast producing a loud noise and then switches off after a few seconds. After I switch it back on it displays a 'system temperature 90D'. I have cleaned all vents and the fan (which seems to be working properly). I have also replaced the thermal paste. I have tried to upgrade the BIOS from a flash drive but the laptop switches off before I am able to do anything. Please help.


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    Hi, thanks for the reply. Yep, I can't understand it, I have installed hundreds of PCs/Macs/Linux boxes over the last 20 years...I will send you the IDs...

     


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    Yesterday I went to start up my laptop and it started in "airplane mode" - fan on super high and loud.  After several minutes, I held power button down to force shutdown and then restarted.  Same thing.  Decided to let it go.  After maybe 4-6 minutes, a white screen appears saying "Final step of BIOS update in progress".  Never got any warning that there was a BIOS update going on.  Then that goes away and HP logo appears like it's starting up, but shuts down.  Then restarts and goes through the same loop.  Unending.

     

    I've tried hitting the F10 key when starting up to get the BIOS setup screen but never get it.  Tried the Windows button and B key (also tried V key) at the same time while starting up.  No reaction there either.  I tried creating a USB recovery key on thumb drive from another computer but not having success creating it with the loaner laptop I've got.  Any other thoughts or ideas?

     

    This is a work laptop.  Local support has tried to resolve with no luck.  Their next step is re-imaging this laptop, meaning I lose whatever is on it.  I have almost everything backed up to OneDrive but my recent work in a Virtual Machine.  Trying to get it functional to at least copy that over.  There was no warning to this.  No issues when shutting down the previous evening.  

     


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    Have any of you been told to contact Microsoft about the problem and if so, were you able to get through.  I've been on a couple of chat sessions and people I've been chatting with are clueless.  All they keep saying is that it's an update problem and Microsoft has to fix it.  The number they gave me is 1-800-102-1100.  When  I call, I get that this number is temporarily unavailable.   I'd really like to hear what MS has to say about this.  Let me guess...it's an HP problem.


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