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All Notebook Operating System and Recovery posts

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    Ordinarily, when the HP Recovery Media is available, HP will provide a link on the device drivers page that you can use to order it.  Your device drivers page is here:

    And ... as you can see ... there is no link to Recovery Media on that page -- implying that HP does not carry it, anymore.

    However, if you contact HP Customer Support and provide them the model number of your PC, you still might be able to order it.

    If you live in the US or Canada, contact information is on this page:
    If you live elsewhere, contact information is on this page:
    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
    If you have trouble finding a phone number, then try: 1 (800) 474-6836

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    It is great to have you back and your patience is greatly appreciated.


    I am sending you a private message suggesting the next course of action.


    Please check your private message icon in the upper right corner of your HP Forums profile.


    Good day! Take care :)



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    Here is a way you can install W8.1 for free by using the W8 product key in your notebook's BIOS.


    Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit



    Only if you are asked to enter a product key during the installation process, use this generic key.


    This is the generic key for W8.1 'standard.'




    If you had to enter the generic key, manually change the generic product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.


    After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.


    I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.


    Then you can install the available drivers and software from your PC's support page.



    Or, you can still order W8 recovery media for your model notebook from this non-HP vendor at the link below...


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    Since you do not know the password you cannot reset or retrieve the password


    We can try creating a new User Account, then you make the new User Account as Admin Account log in and use it as the primary Account


    Go to Start->type change PC settings and press enter. In the opening page, on the left pane, navigate to Users and click it. On the right pane, scroll below, where there is an option Add new user. Click it. Select the appropriate account type and type the username. A new local user account will be created.


    To make the new Account an Admin Account


    1.  Hit windows key + x to get to the "desktop"

    2.  Move mouse to lower right to get the windows 8 icons on the right side.  select GEAR icon for SETTINGS

    3.  Select CONTROL PANEL

    4.  Select  USER ACCOUNTS AND FAMILY SAFETY | Change Account Type

    5.  You will see a box with all of the accounts created.  select the account you want to make into admin


    The other option to clear off the Admin password is to Reset your Notebook back to Factory Settings


    You can refer to this Link:


    Thank you 😊

    If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

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    Welcome to the HP Forums!


    Thank you for posting your query on this forum, it's a great place to find answers.


    I reviewed your post and I understand that the keyboard is losing connecting with the computer.


    Don’t worry, I assure you I will try my best to get this sorted.


    In order that I may provide you with an accurate solution, I will need a few more details.

    • When was the last time the computer was working fine?
    • Have you made any software or hardware changes on the computer?

    While you respond to that, I recommend you uninstall the keyboard driver from device manager and then restart the computer and check whether the issue is resolved.


    Here is how it is done.


    Select "Device Manager" from the pane on the left. Expand the Keyboards section, right-click on the keyboard you want to repair and choose "Uninstall." Click the Windows "Start" button and select "Restart."


    If you continue facing the issue, I recommend you update the BIOS and the chipset driver from the below link and check.



    If the issue persists, I recommend you run a system test on the computer following the steps in the below article.



    Let me know how it goes and you have a great day!


    If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!



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    So before I was able to create and Microsoft account they asked for a pin to use and then I tried to create an account and it’s saying I’m giving them the wrong account address and now it’s not letting me in using my pin

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    Hi Folks,

    I recently experienced one of Microsoft's automatic Win10 updates and my laptop now won't boot. No matter what I try all I have is a screen with the HP Logo and the little circle of dots and I cannot get beyond that. Cannot boot from an image and cannot get to the Advanced Options. I am being told my only option is a clean install of Win10. My backup is a few days old so I am trying to mitigate any data loss.

    Before embarking down this road I would like to try and pull my data from the hard drive and this is my question to you. Has anyone had occasion to remove their laptop hard drive and connect it as an external device to another computer and been able to copy the contents?

    Any thoughts on this and how it might be achieved would be much appreciated.


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    Hey everyone, thanks for this opportunity to share with you my problem so we can find a solution!


    My problem is that this computer is an i7, has 12GB of Ram and has 1TB of memory, with Windows 10 and it still goes super slow. It doesn't even run smoothly simple and old games like Age of Empries.


    I have tried everything, I have formatted it, scanned with antivirus, stopped Windows Search and SuperFetch, I have scanned my Hard Drive with SeaTools which said it was ok and I don't know what else to do to make it run as it should. 


    What do you think it could be?


    Ps: My disk usage sometimes spikes to 100% and it doesn't show anything been done in the pc for it to be at 100%, there are only a few things with 0.1 MB/s

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    I’m in the same boat here. Wanted to simply update my HP Spectre x360 15-ch0xx. I was actually talking to Microsoft, as I couldn’t get my Xbox one controller to be recognized by the Spectre via Bluetooth. And since I spent so much money on this laptop, as did everyone else, I wanted to be able to use all the features. 


    First thing they told me is to do Windows update. I was taken back, because when I purchased the laptop I had set Windows Updates to automatic. But when I searched for updates using the Window Update window in settings, it immediately prompted me to update. 


    Unfortunately, I am not as savvy as some others on this forum. So I don’t know a lot about BIOS settings, disabling Radeon drivers, and some other things I’ve read. But when my older Acer Desktop updated just fine, and my Spectre didn’t, I knew I had to go looking. Seems that I’ve found this thread along with all the same issues. 


    Thankfully after my Spectre was stuck at the HP loading screen with dots frozen after install of 1809, I held the power button and restarted it. It must have reverted back to 1803. 


    It’s telling me in Update history:


    2018-10 update for windows 10 version 1803 for x64 based Systems installed successfully 


    Feature update to Windows 10, version 1803 successfully installed


    Feature update to Windows 10, version 1809 (2) Last failed install attempt on 1/10/2019 - 0xc1900101


    is this what everyone is talking about? Also, I notice a HUGE lag in starting up the computer now from the HP startup logo with circles. I’m hoping they can either fix the 1809 update, or the next update won’t have an issue. 


    Should I stay with current 1803, or downgrade to something more reliable and secure? Again, I’m savvy enough to be dangerous, but want something I can rely on for work and maintain our “premium” laptop features. 


    Thanks all!

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    The keybord keys Caps,n,b,7 have stopped working even few functions keys have stopped working

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    I have done it several times. I have a SATA to USB adapter that I attach the drive too then plug into usb port of another machine. It should recognize the drive as extra storage and let you browse it for User folder.You should be able to copy files over to drive of host machine just as you would between folders on a single drive.


    Of course if you have an M.2 SSD you will need a different type adapter.

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  • 01/10/19--22:02: HP ENVY X 360 is running hot
  • my brand new HP ENVY X 360 is running hot for no reason, 

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    I have this problem too, my fuse was blown on 9 January 2019 using it only on AC power now.

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    Hi everyone! I should warn you:


    Few days ago there was something like "Intel Software Update" via Windows update center. After that I've tried to update 1809 via Windows Update Assistant and first time notebook haven't rolled back to 1803. It STARTED to update, showed update percentage and after reboot I had the same old loop with HP logo and dots, but without any options to restore old windows.

    Had to make clean install of 1803 build.


    Be careful!

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    I've got reply from HP support:

    MSFT has put a block on this platform and RS5, for now, customer needs to keep using the previous build RS4 until a solution is available, possible via BIS update. Please inform customer, the problem is knonw, not related to HP product but RS5 and the HP image. Please let him know that Microsoft is working with HP for a solution and he can continue to use his unit with the previous build.


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  • 01/11/19--00:12: reset bios
  • hello,

    wanting to enter my bios I realized that it was secure. I would like to reset it using the smc.bin file that I do not have at my disposal.


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  • 01/11/19--00:20: Forgot PIN bios
  • Please help bios rest....password forgotkljk.jpg

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    Welcome to the HP Support Community 


    Reboot and enter   67405612



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  • 01/11/19--03:37: Re: Forgot PIN bios
  • I am from Iraq and there is no maintenance in my city due to the recent war please help me and send the file my greetings...Please

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  • 01/11/19--03:38: Re: HP Spectre X360 BSOD
  • I am not sure exactly what fixed it, but i did the following.

    1. Updated the HP Hardware diagnostics tools as per the HP update software, which was released yesterday.

    2. Ran an SFC /Scanow and this said it found and repaired corrupted files.

    3. Updated the Computer from windows V1803 to V1809


    After all of the above the system now seems to be working fine and quicker.


    I will monitor it and see how it goes.


    Thank you Echo_Lake for your help, but unfortunately it did not correct the issue.

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