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All Notebook Operating System and Recovery posts

older | 1 | .... | 3765 | 3766 | (Page 3767) | 3768 | 3769 | .... | 3803 | newer

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  • 01/08/19--15:19: Re: Computer does not start
  • If you already ran the built-in hard drive tests, there is nothing more that HP from here can do for you.  If that test failed or claimed there is no drive, that means the drive is essentially dead.

    Two years of life is admittedly short for a laptop hard drive, but not unheard of.

    So, there are four issues to address here:
    1) Data Recovery
    2) Drive replacement
    3) Recovery Media
    4) System restoration

    ---------- Data Recovery ----------

    Your best bet for recovering data now is to do the following:
    1) Remove the hard drive from the PC
    2) Purchase a USB-to-Hard Driver adapter kit
    3) Download and install this utility on a working PC: http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_edition.html
    4) Connect the old drive to the working PC
    5) Run the data recovery utility to see what can be retrieved from the old drive.

    If that tools does not find what you need, an alternative is Recuva: http://www.piriform.com/recuva

    And, if that does not work well, the best tool out there is this one, but only the trial version is free: http://www.file-recovery.com/

    ---------- Drive Replacement ----------
    The drive will need to be replaced. When you remove it, you will see that it is a 2 1/5 inch laptop SATA drive.

    You can replace this with any similar laptop drive of the same capacity or larger.

    If the PC is still under the original one-year HP warranty, or if you have purchased an Extended Warranty and that coverage is still in place, you should be able to get the drive replaced by HP at no charge. To explore that option, you would have to contact HP Customer Support.

    If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

    If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

    If you have trouble finding a phone number, then try: 1 (800) 474-6836
    ---------------------------------------

    However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.


    ---------- Recovery Media ----------

    Once you have the replacement drive, you will need to use something known as HP Recovery Media to restore your PC to working condition. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

    You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

    Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

    Or, if you prefer, you can do the same by contacting HP Customer Service (see contact info above)

    If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com/

    ---------- System Restoration ----------

    While you are waiting for the media to arrive, read through this: http://support.hp.com/us-en/document/c00006110

    Good Luck


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  • 01/08/19--15:20: Re: FIX WINDOWS
  •  

    Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
     

    German: HP Gemeinschaft
    Spanish: HP Comunidad
    French: HP Communauté
    Portuguese: HP Comunidade
    Chinese: HP 社区
    Korean: HP 커뮤니티


    Thank you for your understanding


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    Try a power reset:

    http://support.hp.com/us-en/document/c01684768

    Is there a pattern of blinks as in this chart:

    https://support.hp.com/us-en/document/c01732674

     


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    Welcome to the HP Support Community

     

    For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

     

    Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

     

    When talking to the HP rep ask them to escalate your service request.

     

    Just to note:

     

    Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

     

    REO


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    Just wondering if anyone on this thread has used the Intel Driver Support Assistant to update their drivers. I downloaded the IDA today and it showed an updated Radeon Vega driver along with a wifi driver update and bluetooth driver update.   Just wondering what kind of issues I may experience by using those as I believe they are generic in nature. They probably are DCH though.


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    ok Cheryl but does this BIOS issue affect the login problem? or is that another unrelated issue? If I could login I might be able to run some virus scanners, etc. 


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    ,

     

    Welcome to the HP Forums!

     

    Thank you for posting your query on this forum, it's a great place to find answers.

     

    I reviewed your post and I understand that you want to know whether your computer supports SSD.

     

    Don’t worry, I assure you I will try my best to get this sorted.

     

    In order that I may provide you with an accurate solution, I will need the product number of your computer.

     

    Please follow the steps in the below article to find the product details.

     

    https://support.hp.com/in-en/document/c00033108

     

    Meanwhile, 

    I recommend you download and install HP support assistant from the below link and install all the updates and check whether the issue is resolved.

     

    http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl_ot_ob_ds_pd/hpsupportassistant_cc/dt

     

    Here is how it is done.

     

    1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

      Click Updates in the My notebook pane

    2. Click Check for updates and messages to scan for new updates.

       Updates list in HP Support Center

    3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

    4. Click the update name for a description, version number, and file size.

    5. Select the box next to any updates you want to install, and then click Download and install.

    6. Perform any other update management actions as needed.

      • Postpone an update: Click Remind me, and then select a time preference.

      • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

      • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

     

    I await a response at your earliest convenience and you have a great day!

     

    If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

     

    Cheers!


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  • 01/08/19--18:08: Re: Cant factory reset!
  • Hey thank you so much! As of right now my laptop is windows 10 and is running smoothly. Although it took like 2 hours to finish all of the updates. But I dont really mind. You are a life saver! But I have a question: If anything comes up like a Virus or anything, if I factor reset it will it be set back to Windows 7? I'm positive that I wont get one but I am just wondering incase I pass it down to my friends/family.


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    According to the instructions you linked, you first have to:

    1) Open the location containing the recovery files -- this would be the USB stick, not C:

    2) Copy the recovery files to your desktop -- this would not be C:\Recovery Files -- as that is not your desktop


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  • 01/08/19--18:24: Re: Restoration Incomplete
  • Thank you for joining HP Forums.

    It's a pleasure assisting you in finding answers to your technical queries.

     

    Appreciate all your time and efforts.


    I suggest you run an Extensive test.

     

    Open the System Tests menu when Windows won't start.

    1. Hold the power button for at least five seconds to turn off the computer.

    2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

    3. On the main menu, click System Tests.

      The System Tests menu displays.

    4. From the main menu, click System Tests, then click Extensive Test.

    1.  Selecting the Extensive Test

    2. Click Run once, or Loop until error.

      While the test is running, the time remaining and test result for each component displays on the screen. The test can take 2 or more hours to complete.

      Running the Extensive Test

    3. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

     

    If the extensive test passes. Run Hard drive test.

     

    Use the following steps to open the Component Tests menu.

    1. Hold the power button for at least five seconds to turn off the computer.

    2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

    3. On the main menu, click Component Tests.

    4. The Component Tests menu displays.

      Your Component Tests menu might be different, depending on the components installed on your computer.

    Sample List of the Component tests

     

    1. In the Component Tests menu, click Hard Drive, and then click Quick Test.

      Selecting the Hard Drive Quick Test

    2. Click Run Once.

      Hard Drive Quick Test - Run once

    3. The Hard Drive Quick Test begins. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

      When the test is complete, the screen displays the results. Test results are also available in the Test Logs on the main menu.

    4. If the hard drive passes the Quick Test, but there is still a problem with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.

      If the hard drive fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

     

    Keep me posted, how it goes!

    Have a great day!

    Cheers:)


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    I Recently installed Windows 10 on an HP dv5-1159 for my friend. Everything works flawlessly except there is a single Yellow bang (device unkown) in dev manager. I foud a driver a couple of days back for ''HP ProtectSmart Hard Drive Protection" from a guy named "Banheim" which seemed to satisfy it, but then came the dreaded 'October Update' which apparently blew it away (yelllow bang is now back). I was wondering if anyone can find the driver as I can't. The Hardware ID is:

     

    ACPI\VEN_HPQ&DEV_0004
    ACPI\HPQ0004
    *HPQ0004

     

    ..any help would be appreciated! - Thanks!

     


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  • 01/08/19--18:44: Re: Cant factory reset!

  •  wrote:

    Hey thank you so much! As of right now my laptop is windows 10 and is running smoothly. Although it took like 2 hours to finish all of the updates. But I dont really mind. You are a life saver! But I have a question: If anything comes up like a Virus or anything, if I factor reset it will it be set back to Windows 7? I'm positive that I wont get one but I am just wondering incase I pass it down to my friends/family.


    If I were you, I would make a image back-up of the entire hard drive to an external hard drive.

    Windows 10 has a built-in utility to do that.

    Being able to re-install an image has saved me more than a few times.

     


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    Have you updated the chipset driver? That's the foundation on which all the other drivers stand.


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     wrote:

    Laptop shut down and will not start back up. Power cord is plugged in. Screen is dark, power light is on, caps lock button is blinking one light.


    https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Stream-notebook-won-t-start-and-caps-lock-flashing/td-p/5663076


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    Windows 10 was smart enough to handle that. As it turns out I was able to locate the driver again (took a couple of days). Driver for HP ProtectSmart Hard Drive Protection is the sp58423:

     

    http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58423.exe


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     wrote:

    Hello dear!

    Can u please help me for choosing the correct version ofwindows 10 for my HP laptop actually it's running on windows 8 that came pre installed with it then after I upgraded to windows 10 but year after year updates I find my pc is not working optimal with these upgrades although I m able to install any version of windows 10 on my system but I want to know what's the best windows 10 version that's tested on this system and it's all hardware worked not just fine but to the best possible it could?


    Once you install any Windows 10 Home version, Windows 10 will update when Microsoft wants you to update unless you deliberately disconnect from the internet.


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     wrote:

    Hello, 

    I have an HP "Chromebook" given to me by a friend. The charging light is on, and white, but it will not turn on. The computer doesn't even try to start. I've tried the refresh and power thing but that won't work either. Please help! The PC has been dead for a while, but I don't know how long, or what it runs on. I've never seen the PC in working shape. Thank you!


    Sounds like your friend gave you a brick.

     

    .


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    You should be asking in HP's forum for Spain!

    https://h30467.www3.hp.com/t5/Notebooks/ct-p/Laptops


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    Yes DennyC. 

    I had been using the Intel assistant and it installed the DCH driver 6371 (from memory) then  I removed it and went back to no driver at all, after it still had the same affect of dying during the 1809 upgrade and reverting to previous version 1803.

    then after removing totally the DCH driver as per intel saying there was a problem with certain drivers, i did a windows update, where it installed a different driver, standard type i believe, then tried the update again to no avail. total waste of time until microsoft remove the block and actually fix the damm problem.

     

    Not happy with the expensive x360 HP 13-ac053 unit that costs an arm and a leg with failing updates and nothing appears to be happening unless you consider waiting till the 1903 update where i may still not be fixed. I like the idea of returning the laptop for a different one until they can get their sh!t together. 

     

    Nothing I have tried, and i have spent hours and hours trying to resolve with no luck. 


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    .


    Sounds like your friend gave you a brick.


    I agree, but I'd like to try to fix it if it's a hardware issue and it's cheap


older | 1 | .... | 3765 | 3766 | (Page 3767) | 3768 | 3769 | .... | 3803 | newer