Re: Windows 1809 update timeline for Spectre x360

January 5, 2019, 6:42 am

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There is no answer to your question -- for two reasons:

 

First, MS is "staging" the rollout of v1809 to different makes and models of PCs.  I monitor the community Win10 forums daily and so far, since MS "halted" the release of v1809, NO ONE has received v1809 Upgrade as part of a standard rollout.  So, it could be days, weeks, even MONTHS before a particular PC make and model gets the v1809 Upgrade.

 

Second, HP provides us no access to schedule information regarding when, or if, they plan on updating any specific drivers.  So, we have no way of getting that information to provide it to you.

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Re: Laptop completely dead

January 5, 2019, 6:46 am

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First off, you say your laptop is a touch screen but you also say it is running Windows XP -- which i doubt.  More likely, it is running Win10.

Second, but any time a laptop simply refuses to turn on, that tend to indicate a serious hardware failure.

Software failures invariably present with error messages of some kind on the screen, such as No Operating System or No Boot Device. In these cases, reinstalling the OS from media such as DVD or USB fixes the first; rebuilding the boot records using various utilities fixes the second.

There are these interactive diagnostic routines you can run from another PC that will attempt to walk you through some steps to determine the source(s) of the problem: http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

The problem is that we HERE, have no way of diagnosing or repairing hardware problems.

If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836

If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

Re: HP Spectre 15-ch055na won’t upgrade to 1809

January 5, 2019, 7:51 am

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Windows update 18309 finally installed sucessfully but I get a warning from device manager that Windows cannot verify the signature for my my Radeon driver.

Windows 7 (x64) drivers won't install on HP 17-g185nf laptop

January 5, 2019, 8:05 am

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Hi all,

I have installed Windows 7 x64 (DVD) on my 17-g185nf laptop and downloaded all the correct drivers from HP. However, when I try to install them they won't install. I have no LAN/WLAN, USB, graphics etc.

I started with the chipset no joy, every other driver appears to install but nothing changes.

I have had a couple of error messages -

- Kernel-mode driver frame work not installed (KB 2685811) - I downloaded and installed it.

- several "This platform is not supported " errors.

What am I doing wrong?

I know the laptop supports Win7...

Any help would be much appreciated, I'm pulling my hair out...

Re: HP Spectre 15-ch055na won’t upgrade to 1809

January 5, 2019, 8:15 am

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@MrPierre how did u get the update ? did it come through Windows update ? 

Re: HP Spectre 15-ch055na won’t upgrade to 1809

January 5, 2019, 8:17 am

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I'm a member of the Windows Insider program.

Re: HP Spectre 15-ch055na won’t upgrade to 1809

January 5, 2019, 8:20 am

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Ho ok ! Yes Insider bulids are getting instealled, i was hoping it was the RTM bulid .

Re: Windows 7 (x64) drivers won't install on HP 17-g185nf laptop

January 5, 2019, 8:27 am

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Hi:

 

Your model has the AMD/Intel switchable graphics, and I don't see the AMD graphics adapter listed on the support page.

 

See if these drivers work...

 

Chipset.  2nd file down on the left side of the page is the auto install file.  Restart the PC after installing the driver.

 

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?product=1145

 

Graphics:

 

Intel:  1st one at the top left

 

https://downloadcenter.intel.com/download/28163/Intel-Graphics-Driver-for-Windows-15-40-?product=87261

 

AMD: Scroll down the page, and select the W7 x64 Radeon graphics driver.

 

https://www.amd.com/en/support/graphics/amd-radeon-r7-series/amd-radeon-r7-300-series/amd-radeon-r7-m360

 

USB3:  Download, unzip and run the setup application...

 

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Intel-8-9-100-Series-and-Intel-C220-C610-Chipset-Family?product=65855

 

Ethernet:  Download, unzip and run the setup application from the W7 driver at the link below.

 

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100m-fast-ethernet-pci-software

 

SD card reader:   Download, unzip and run the setup application from the 1st driver listed at the link below...

 

https://www.realtek.com/en/component/zoo/category/card-reader-solutions-card-reader-controllers-software

 

I don't know what model wifi adapter your notebook comes with, so please post the hardware ID for the device you see listed in the device manager labeled as a Network Controller.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

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Re: Windows 7 (x64) drivers won't install on HP 17-g185nf laptop

January 5, 2019, 8:40 am

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Thanks, I'll give that a go...

When you say "Chipset.  2nd file down on the left side of the page is the auto install file.  Restart the PC after installing the driver." Do you mean  "Intel Chipset Installation Utility and Driver" or "Intel Management Engine Interface (MEI) Driver_SKL"?

Re: HP Spectre 15-ch055na won’t upgrade to 1809

January 5, 2019, 8:45 am

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Interestingly I also tried 18309 today and while it installed fine, rebooting afterwards causes the freeze once again and makes it unbootable. Got a system image to restore this time at least.

 

Also worth noting that becoming an insider is currently also offering me a synaptics driver, which completely breaks my touchpad until i reinstall the hp ones. This might be because I've done the precision driver trick, but there it is anyway.

Re: HP Spectre 15-ch055na won’t upgrade to 1809

January 5, 2019, 9:14 am

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Yes, insider 18309 seems ok. But like dubfather mentioned before, the night light modus doesn't work in this build. Maybe next week then.

My hp15 notebook got rootkitted because I downloaded a file from youtube

January 5, 2019, 9:31 am

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So yesterday I went on YouTube looking for aimbots on fortnite and found a video with it and downloaded the file and people put in comments its a rootkit and I downloaded it and extracted the file and it shutdown my pc and now won't boot up and shows a blue screen on startup but can't see anything because my screen is cracked and I need help to see if someone can tell me which keys to press to reset my laptop or repair it and get rid of the rootkit 

 

This is the youtube video I got the aimbot from: https://youtu.be/xG7Y8H3MZyw

 

And here's the file link: https://dropbbase.com/download/50704579017b29243f1c51a6b38477e2.html

Re: Windows 7 (x64) drivers won't install on HP 17-g185nf laptop

January 5, 2019, 9:34 am

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You're very welcome.

 

I mean the Intel Chipset Installation Utility and Driver...the one directly from Intel.

 

I don't see any reference to an Intel Management Engine Interface driver on the page.

 

It's the same file, zip or exe.

 

https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?product=1145

HP Spectre Notebook battery exchange

January 5, 2019, 10:10 am

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The battery of my notebook computer is useless now. Full charged battery can only work less than 30mins. I need connect adapter all the time when using the computer.

wifi doesnt have valid ip configuration

January 5, 2019, 10:22 am

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Wifi working throughout house on all devices except for HP laptop...error message says "wifi doesnt have a valid IP configuration"

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dv7-6153ea Drivers Windows 10 X64 (I need Help)

January 5, 2019, 10:59 am

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Hello!
I installed Windows 10 on this notebook and now I'm having trouble finding the drivers, does anyone know where I can find? 

Intel High Definition (HD) graphics Driver
AMD High Definition Graphics Driver
AMD/Intel Realtek PCIE cardreader High Definition (HD) switchable graphics Driver
Realtek CardReader PCIE

 

Re: HP OMEN CE004LA - Error "0130-AKH-ABM" when trying to restore system with provided USB

January 5, 2019, 11:09 am

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Many thanks David. They've sent the wrong USB recovery media and wanted me to send the device. I can't lose my time, so I am reinstalling windows following your guide, flawless. Thank you very much!

Re: Windows 1809 update timeline for Spectre x360

January 5, 2019, 11:31 am

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---

 wrote:

There is no answer to your question -- for two reasons:

 

First, MS is "staging" the rollout of v1809 to different makes and models of PCs.  I monitor the community Win10 forums daily and so far, since MS "halted" the release of v1809, NO ONE has received v1809 Upgrade as part of a standard rollout.  So, it could be days, weeks, even MONTHS before a particular PC make and model gets the v1809 Upgrade.

 

Second, HP provides us no access to schedule information regarding when, or if, they plan on updating any specific drivers.  So, we have no way of getting that information to provide it to you.

---

Hey why are you as an so called " expert" answer with informations which are not the truth?

 

Update is showing up and all HP Hardware with Intel/ Radeon are running in boot error

Missing Drivers for ethernet and Wifi

January 5, 2019, 11:34 am

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Trying to fix my mother's laptop.  She took in to have something done/fixed.  I am not sure what the problem was that caused he to take it in and not going to keep asking her.  I have discovered several drivers are not installed and believe adding them will make it operational.   Let me add a couple thing I have discovered  before going any further: 

1.  .  The windows sticker on the bottom reads Windows Home Premium  and the HP specs for this computer say it is a 64 bit machine.  When I look at Computer properties  it says the OS (operating system)  is  Windows 7 Professional, Service pack 1  32 bit so evidently she paid to have the operating system changed. Not sure why, just the way it is.

2.  USB won't read a thumb drive due to missing drivers so I am wondering how to install  whatever drivers you point me to.  I suspect I can used the DVD drive as it still apprears to be working.  At least it reads the contents of an inserted disc.  

3.  I looked on the HP driver download page and there are no drivers available for this machine. 

4.  While reviewing the sysem I came upon a couple of references to old Windows files under Computer\Local Disc (C).  These files were named: Windows, Windows.old, Windows.old.000, Windows.old.001 and Windows.old.002,

 

So on to the problem.  The laptop now it will NOT connect to web via ethernet or wifi as drivers are missing.  HP driver download page has nothing available for this model number B5R68UA#ABA, G4-2149SE.  I reviewed a numberof archived posts and saw where this forum was able to advise owners where to find needed drivers.  I saw you need certain Hardware ID information to identify the proper drivers so am providing that now.  One last question, do the Windows.old  represent attempts to change the operation system and if these are reversable would this be an easier way to proceed? . Thank you in advance for your assistance.    

 

ethernet controller 

PCI\VEN_10EC&DEV_8136&SUBSYS_1847103C&REV_05
PCI\VEN_10EC&DEV_8136&SUBSYS_1847103C
PCI\VEN_10EC&DEV_8136&CC_020000
PCI\VEN_10EC&DEV_8136&CC_0200

 

network controller  

PCI\VEN_168C&DEV_0032&SUBSYS_1838103C&REV_01

PCI\VEN_168C&DEV_0032&SUBSYS_1838103C

PCI\VEN_168C&DEV_0032&CC_028000

PCI\VEN_168C&DEV_0032&CC_0280

 

pci device 

PCI\VEN_10EC&DEV_5229&SUBSYS_1847103C&REV_01
PCI\VEN_10EC&DEV_5229&SUBSYS_1847103C
PCI\VEN_10EC&DEV_5229&CC_FF0000
PCI\VEN_10EC&DEV_5229&CC_FF00

sm bus controller 

PCI\VEN_1022&DEV_780B&SUBSYS_1847103C&REV_14
PCI\VEN_1022&DEV_780B&SUBSYS_1847103C
PCI\VEN_1022&DEV_780B&CC_0C0500
PCI\VEN_1022&DEV_780B&CC_0C05

usb controller 

PCI\VEN_1022&DEV_7812&SUBSYS_1847103C&REV_03
PCI\VEN_1022&DEV_7812&SUBSYS_1847103C
PCI\VEN_1022&DEV_7812&CC_0C0330
PCI\VEN_1022&DEV_7812&CC_0C03

unknown device

ACPI\HPQ0004
*HPQ0004

 

John Johnson

Helena, Montana

 

Need a Windows 7 starter SP1 product key for my netbook HP Mini 110-3098nr PC

January 5, 2019, 11:43 am

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Upgraded my HP Mini 110-3098nr PC to Windows 10 and is slowed to nothing.  went back to Windows 7 starter obtained on web.  I do not have the original product key for Windows 7 starter.

 

Can it be obtained from HP?

 

thanks

john