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- 12/30/18--07:07: _Re: How can I get w...
- 12/30/18--07:20: _Re: problem with wi...
- 12/30/18--07:18: _Re: How can I get w...
- 12/30/18--07:25: _Re: problem with wi...
- 12/30/18--07:27: _Re: HDD Error durin...
- 12/30/18--07:30: _Re: Trying to put w...
- 12/30/18--07:45: _Re: Instaling syste...
- 12/30/18--07:54: _Re: X360 Envy m6 Co...
- 12/30/18--07:58: _Re: problem with wi...
- 12/30/18--08:21: _Re: RECOVERY MANAGE...
- 12/30/18--08:26: _Démarrage probook 4...
- 12/30/18--08:28: _Re: HP Envy x360 co...
- 12/30/18--08:31: _Unable to find the ...
- 12/30/18--08:36: _Re: I HAVE LOST MY ...
- 12/30/18--08:39: _Re: HP Envy x360 co...
- 12/30/18--08:50: _Mu conmputer is ask...
- 12/30/18--08:53: _reinstalling origin...
- 12/30/18--09:02: _Re: Bonjour j'ai ch...
- 12/30/18--09:16: _Re: reinstalling or...
- 12/30/18--09:20: _Re: Mu conmputer is...
- 12/30/18--07:07: Re: How can I get windows 10 Pro
- 12/30/18--07:20: Re: problem with windows 7 activation
- 12/30/18--07:18: Re: How can I get windows 10 Pro
- 12/30/18--07:25: Re: problem with windows 7 activation
- 12/30/18--07:27: Re: HDD Error during UEFI HDD test (optimized DST test)
- 12/30/18--07:45: Re: Instaling system after disk replacement
- 12/30/18--07:54: Re: X360 Envy m6 Convertible (m6-ar004dx)
- 12/30/18--07:58: Re: problem with windows 7 activation
- 12/30/18--08:26: Démarrage probook 4350s
- 12/30/18--08:28: Re: HP Envy x360 constantly and randomly restarting
- 12/30/18--08:36: Re: I HAVE LOST MY HP LAPTOP
- 12/30/18--08:39: Re: HP Envy x360 constantly and randomly restarting
- Select Download tool now, and select Run.
- If you agree to the license terms, select Accept.
- On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.
- Select which media you want to use:
- USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
I have bought windows 10 pro and installed already.But after system recovery about something,I have windows 10 home only and havent' got windows 10 pro.
Thanks for your quick answers guys. I didn't know it was a peer to peer community. And this certainly did not help me realise it:
So both your answers point towards downloading an .exe file from a third party source, when I have no windows pc (on which to run the .exe), and when I have paid for both the laptop and the windows copy. I guess I have no other choice. (Note to self: keep that in mind for future purchases of HP and Microsoft products).
In any case, thank you for you answers. I apreciate them. I will return with the results
The System Recovery will restore the ORIGINAL OS on the PC, as it does that using the Recovery files that HP loaded at the factory. There is no way to change those.
Your alternative, if it is available, is to see if HP offers Recovery Media that contains Win10 Pro for your PC.
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800)474-6836
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com
When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.
We both recommended a third-party source because HP carries Recovery Media for only so many years -- and they don't carry much of Win7 media anymore.
We were trying to be helpful in providing you a source so you could restore your PC to a working state since you can't get the media from Microsoft.
No OEM supports their PCs forever -- and I think you will find the similar recovery media time limits with other OEMs, as well.
Here is a posting about that error code, in case you wish some more info
No man I understand that. I never said I wanted to put the creation tool onto my new SSD... I needed a laptop with space to download the tool in order to put windows on my flash drive. Anyways thats all been done now. Thanks
It was Windows 7 pro OA 64 bit . But meanwhile I found this https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Download-Windows-7-ISO/td-p/5782770 so probaly there is no official help for me.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
You're very welcome.
Howdy again, my friend. After the HP Program took almost two full days of moving my manually selected files over to my 1TB Seagate External Hard Drive, I got an error message indicating that it could not be done. So I again tried to move those files over to to my 1TB Seagate External Hard Drive, but this time I used the HP 'automatic' way of doing that. And after about an hour it gave me another error message indicating that the Drive did not have enough space. So I gave up in trying to save those files and just went ahead and RESET the laptop to the original factory mode and that worked fine.
I want to thank you very much, Cheryl, for your kindness in trying to help me. Even though I was not able to save those files....I was not alone in my efforts and thaat made it tolerable. I sincerely appreciate the 'hand-holding' and the advice. Be well, my friend....
Au démarrage j'ai un message :
Warning Machine is not commited state
Je n'ai pas changé de carte mère ni aucun autre composant
merci de votre réponse
Thank-you for your response to my problem.
I worked through the steps you proposed two days ago and, I regret to say, my laptop became much worse. Now the screen goes blank but the computer does not restart.
I am still getting error messages about various programs not being able to access graphics hardware.
Just in case I missed any steps in the procedure, I worked through them, methodically, one more time today.
What follows is a transcript of the processes, with timings, and what happened. I apologise if reading through this will be tedious for you but I am hoping you might spot a possible solution to my predicament.
13.05 Performed a hard reset, as per your instructions.
Then tried opening Microsoft Solitaire. I am not a habitual gamer but use this application from time to time. The games will not load and, after about 30 seconds I receive repeated messages in the notifications, “Application Solitaire.exe has been blocked from accessing Graphics hardware”.
When these notifications appear, the laptop stops responding to key presses or Touch Pad movements, the screen goes blank – often with an unusual colour (this one was green with pin-stripes down). Previously the PC would restart itself at this point but now doesn’t, presumably because I have now disabled the “Automatically restart” process, in Startup and Recovery/System failure.
13.16 Powered the PC off, waited 10 seconds and restarted it.
I have noticed that the Number Lock function keeps turning off when the laptop restarts (it never did that before). Also Autosave is not working on WORD and EXCEL.
13.26 Using Excel, the PC suddenly stopped responding to key presses. The screen went blank (plain white this time).
I powered the PC off and on again, as before.
13.28 Tries opening YouTube, via Microsoft Edge. I make jewellery and glassware as a hobby and like to view video tutorials. The laptop froze again and the screen went blank (grey with pin-stripes).
Powered the PC off and on again.
13.30 Tried ‘Restore BIOS defaults’, Accessed Startup Menu and pressed F10 to open BIOS Setup Utility.
The Top Menu Bar options are not the same as the ones in the document you sent the link to, so I am a little confused.
From the Main page I established that the BIOS Version is F.19 and the BIOS Vendor is AMI. I couldn’t see anything re BIOS Date but there is a Born on Date of 05/29/2018 (if that helps).
13.38 Pressed F9 key, ‘Setup Defaults’ then F10, ‘Save & Exit’.
13.40 Went on to Updating BIOS, using the ‘Update BIOS when Windows is able to start’ option. I immediately ran into problems with Step 1 – ‘Disable BitLocker Drive Encryption’. I typed ‘bitlocker’ into the Search box but could only get a web result. Apparently Drive encryption is not available in Windows 10 Home.
I moved on to Step 2 – ‘Get computer product number, ROM Family SSID and current BIOS version’.
As I opened up a WORD document, to save some screenshots, Autosave suddenly came back, but keeps failing whilst I have the documents open.
13.58 The cursor suddenly stopped responding and I was forced to use the touch screen facility.
Three BIOS updates appeared; F.03 Rev.A, F.17 Rev.A and F.08 RevA.
I assumed that these were all older versions of BIOS but I went ahead with downloading them anyway.
F.03 Downloaded but I received the message, “This BIOS update is not compatible with this device”.
F.17 Downloaded but I received the message, “This is an older version of BIOS which is not compatible with your system configuration”.
F.08 Downloaded and I received the message that the Install had completed. The PC restarted, with the cursor now working.
14.07 Tried Solitaire still not able to open games. Still getting the ‘ApplicationSolitaire.exe has been blocked from accessing Graphics hardware’ notification.
Tried opening YouTube, via Microsoft Edge; the Notification, ‘Application Microsoft EdgeC has been blocked from accessing Graphics hardware’ appeared repeatedly. When I tried to close Microsoft Edge, the computer froze and the screen went blank (Pale grey).
14.13 Restarted the PC, opened Microsoft Edge and accessed the AAE Glass website/Education Center/Video Tutorials (somewhere I have accessed many times in the past). When I tried to open a video clip I again, repeatedly, received the Notification, ‘Application Microsoft EdgeC has been blocked from accessing Graphics hardware’.
This time I managed to close Microsoft Edge without the computer freezing.
14.17 I downloaded Google Chrome, opened it and accessed the AAE Glass website/Education Center/Video Tutorials. I found I could open the video but it would not play on Google, however it would play on Vimeo. I did find that I can play YouTube videos via Google Chrome.
14.30 Whilst attempting to re-add my email account to ‘Mail’ the PC froze and the screen went blank, so I restarted it.
14.33 I tried opening HP Help and Support - the PC froze and the screen went blank, so I restarted it.
14.34 I performed the HP Performance Tune-up Check, selecting the Additional Options of System File Checker, Empty Recycle Bin and Clean Web Browsers. This Tune-up Check completed at 14.52.
14.54 I tried Recovering the last working BIOS version (Step 1) – using keyboard presses.
15.02 Opened YouTube, via Microsoft Edge – got the same notification about Graphics hardware.
15.07 Opened YouTube, via Google Chrome. The PC froze and the screen went blank.
15.08 Restarted PC. Opened YouTube, via Google Chrome and tried to access a jewellery tutorial. The video did, eventually play, but the startup was much slower than I am used to.
15.13 Tried Microsoft Solitaire again; the PC froze and the screen went blank (pinkish red and grey pinstripes).
15.16 I successfully managed to restore my email account, without further issues.
I feel the need to explain that I supplement my pension by carrying out exam paper marking during the Summer months. This PC was purchased, just 7 months ago, at great expense, for that very purpose. The BIOS update that was performed, at the recommendation of the HP Support Assistant, has, effectively, rendered my laptop useless and I have no confidence in it. I cannot tell you, currently, if it will run the exam marking software without any issues as I am waiting for the new marking contracts to be issued before I download the revised software.
I am now desperate for some help.
I have a Compaq Presario C795VU (FF411PA#ACJ) laptop, Its a preinstalled Vista Version Laptop but now I want to upgrade my OS Window 7 (64 Bit) and one more question, I want to know that can i use my memory card (4GB) as an addtional supporting for RAM ? If yes then how ?
Manufacturer - Hewlett-Packard
Model - Compaq Presario C700 Notebook PC
Processor - Intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz
Total amount of system memory - 2.00 GB RAM
System type - 32-bit operating system
Number of processor cores - 2
64-bit capable - Yes
Display adapter type - Mobile Intel(R) 965 Express Chipset Family
Total available graphics memory - 358 MB
Dedicated graphics memory - 0 MB
Dedicated system memory - 64 MB
Shared system memory - 294 MB
Display adapter driver version - 126.96.36.1990
Primary monitor resolution -1280x800
I tried to find in the HP driver section but unable to search any OS drivers of my laptop.
Please help me.
i got serial number and product number can u help in finding in my laptop by using them
OS BUILD :10.0.16299.98
Hello again Jeet,
Just FYI, whilst I was attempting to send the last reply to you, my PC froze and the screen went blank twice so I had to send it to my husband's PC, via email, before sending it to you.
Error code : 0xc0000014c
I had a damaged hard drive that needed replaced. I took it to a repair shop where they pulled off my docs and they replaced the hard drive and installed a version of windows 10, but it does not work like my original version to navigate and does not have my internet explorer which online it says is part of my windows 10. I read online I should be able to install the original version because it was part of the free upgrade and my computer would be recoginzed and would intsall back the original system. When I tried my flash drive lost all the info I had on it and needed reformatted which was not included in the instructions and an error message said the media creation toll did not work. All I want is the original functions I had paid for to have on my brand new computer with the same applications included with my windows 10 such as internet explorer. How do I get these things back without any surprises. And withoiut ruining more hardware and loosing more software and docs.
Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
Thank you for your understanding
Internet Explorer is included in W10, but it doesn't show up easily.
Open the search window (the icon next to the Windows icon at the bottom left side of your taskbar) and type Intenet Explorer.
Internet Explorer (Desktop App) should show up in the search window.
What I do is to right click on the IE app and select Pin to Taskbar.
Then it is easily accessible.
If you can't recover the PC, you can always clean install W10 for free as follows...
To reinstall W10...Use the Media Creation Tool. Make the 64 bit installation media.
You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, if your PC is not working.
If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.
Here are the steps to create the W10 USB flash drive installer...
Then you can install the drivers and available software from your PC's support page.