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All Notebook Operating System and Recovery posts

older | 1 | .... | 3724 | 3725 | (Page 3726) | 3727 | 3728 | .... | 3803 | newer

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    What is the problem with the AC adapter? Help. RLWC8J-7QS9BC-MFPWMG-C1AD03 What is the problem with the AC adapter?


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    Right now I've narrowed it down to these 2. Seems the latter is the better choice because of the processors ?

     

    1.) https://support.hp.com/us-en/document/c06195006

    2.) https://support.hp.com/us-en/document/c06160948?jumpid=reg_r1002_usen_c-001_title_r0001


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    There is a BIOS OEM Key. There is no indication as to which version of Windows this key applies to. Is there any way to check that?

     

    Have you considered whether this version of Windows might be an Education version? That would be appropriate as the organisation is a school. Presumably, contrary to what you say, it would have been a cheaper rather than a more expensive version.

     

    Of course, we already tried reinstalling Windows using the Microsoft tool and got an error message saying that Windows would not run on this PC (see above).

     

    As stated previously, my wife has full authority to work on this PC and to make changes to it. I am only trying to help her to get the information that she needs.

     

     


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  • 12/30/18--03:36: Re: Black screen
  •  

    Greetings!
     
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the computer is not booting up. 

     

    Don’t worry, I’m here to help! To better assist you - 

     

    1) Were there any hardware or software changes made? 


    2) Have you tried any troubleshooting steps on your own before posting here?

     

    While you respond to that, let's try the steps -

     

    Step 1 Hard Reset -

     

    1) Shutdown the computer.

    2) Unplug all the Adapter and peripherals connected.

    3) Remove the Battery.

    Note - This step might not be applicable if you have a desktop or a computer that has a built-in battery.

    4) Press and hold down the power button for 15 to 20 seconds.

    5) Plug-in the Adapter and put the Battery back into the computer.

    6) Try to turn on the computer.

     

    Step 2 BIOS Restore -

     

    1) Shutdown the computer.

    2) Hold down the Windows and B button together while the computer is still turned off.

    3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears.

    4) Follow on-screen instructions and click on OK

     

    Step 3 System Restore -

     

    1) Shutdown the computer.

    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

    3) Press F11 once for System Recovery.

    4) Choose the Keyboard Layout.

    5) Click on Troubleshoot.

    6) Go to Recovery Manager and click on System Restore.

    7) Choose a Restore point or a Restore date when the computer was working fine.

    8) Click on OK to initialize the System Restore.

     

    If the restore fails, test the Hard Drive.

     

    Step 4 Hard Drive Test -

     

    1) Shutdown the computer.

    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

    3) Press F2 once.

    4) Go to Component test.

    5) From the list, run the Hard Drive (extensive) test.

     

    If the test passed, try re-installing the operating system.

     

    Step 5 System Recovery -

     

    1) Shutdown the computer.

    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

    3) Press F11 once for System Recovery.

    4) Choose the Keyboard Layout.

    5) Click on Troubleshoot.

    6) Go to Recovery Manager and click on System Recovery.

    Note : System Recovery will delete everything that you had saved or installed on the computer.

     

    If the computer has a Win 10 operating system, you may also try creating a media creation tool.

     

    If the Hard Drive test failed, it would confirm a hardware problem. I have sent you a Private Message with the detailed information regarding the service options.

     

    Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

     

    Hope this helps!

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

     

    Have a great day ahead :)


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    Hi,

    I have to replace my HDD because it's dead. How I can get now OS image to install it on my ProBook?


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    Operating System does not startup. 

    Did several Hdd tests with HP Uefi

    System test option. Fast dst test was successful, but optimized DST test not successful, showed the following error:

    MAKUWM-8RQ9BC-GXGGRF-61W103

    PRODUCT-ID: 2FQ05EA#ABD

    Component-test also not successful

    Do I have to replace the HDD?

    For sure i want to save my data, but backup is actually not possible without removing the HDD.

    Boot from USB-Stick does also not work. 


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    my notebook au64tx have been hanging many a times. as this problem arise i have tried to clear the tempoparay files till the performance of the system is not avialabe as it was earlier . the screen just get hanged when connecting with a projecter or whenever doing a multitasking work.


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    Greetings!
     
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the touchpad.

     

    Don’t worry, I’m here to help! To better assist you - 

     

    1) What's the model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

     

    2) Were there any hardware or software changes made? 

     

    3) Have you tried connecting an external mouse to the computer? Does that work? 

     

    While you respond to that, let's try these steps -

     

    Step 1 Enable the Touchpad -

     

    Look for a dot at the top left corner of the touchpad panel, double tap the on the dot to enable the touchpad.

     

    Or, you may try the steps mentioned below -

     

    1) Right click on the Start or Windows icon and the click on "Settings".

    2) Click on "Devices".

    3) Click on "Mouse and touchpad", and the click on "Additional mouse options".

    5) Select the Touchpad tab (or Hardware tab or Device settings tab), and make sure your Touchpad is enabled.

    6) Restart your computer.

     

    Step 2 Re-install the Touchpad driver -

     

    1) Right click on the start or Windows icon and open the "Device Manager".

    2) Expand the "Mice and other pointing devices".

    3) Right click on the "Synaptics TouchPad".

    4) Click on uninstall and restart the computer.

      

    If the issue still persists, test the hardware.

     

    Step 3 Test the Touchpad -

     

    1) Shutdown the computer.

    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

    3) Press F2 once.

    4) Go to Component test.

    5) From the list, run the Touchpad test.

     

    If the touchpad test passed, try these step -

     

    Step 4 System Restore -

     

    1) Shutdown the computer.

    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

    3) Press F11 once for System Recovery.

    4) Choose the Keyboard Layout.

    5) Click on Troubleshoot.

    6) Go to Recovery Manager and click on System Restore.

    7) Choose a Restore point or a Restore date when the computer was working fine.

    8) Click on OK to initialize the System Restore.

     

    Step 5 System Recovery -

     

    1) Shutdown the computer.

    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

    3) Press F11 once for System Recovery.

    4) Choose the Keyboard Layout.

    5) Click on Troubleshoot.

    6) Go to Recovery Manager and click on System Recovery.

     

    Note : System Recovery will delete everything that you had saved or installed on the computer.

     

    Hope this helps!

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

     

    Have a great day ahead :)


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    That usually indicates the hard drive has failed.  Replace the hard drive and reinstall Windows.  Recovery of data may not be possible, but that is what backups are for.

    Assuming there are no backups, there are a few tricks to try.  After resolving the hard drive replacement, come back for some of my recommended methods of data recovery.

     

    You can start by getting one of these, or similar

    https://www.amazon.com/dp/B00BIE996S/ref=sspa_dk_detail_0?psc=1&pd_rd_i=B00BIE996S&pd_rd_w=hMeuA&pf_rd_p=f0dedbe2-13c8-4136-a746-4398ed93cf0f&pd_rd_wg=GpbGc&pf_rd_r=GJFS13Z8C75SRBG6E7BR&pd_rd_r=65729d5d-0c39-11e9-a31e-7f34122bc55b

     

    I like that type because it does not require the host to supply power for the drive.


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    You're very welcome.


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    Hp Pavilion notebook Windows 10. It is an HP update. It downloads, tries to install and I receive a message it completed but failed.


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  • 12/30/18--06:11: UEFI
  • how to get UEFI Firmware settings since my pc lack it.Hp EliteBook 8440p.


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    Thanks for your fast and elaborated answer!

    Your assumption regarding backups is unfortunately correct. But it's my mother's notebook, I do backups regularly :-)

    Error Code is 3F1, but I guess this is not important anymore. . 


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    Good day: straight to the point:

    - I bought laptop with windows 7 pre-installed

    -I upgraded to windows 10

    -I wanted to install linux mint 19.1. Installation warned me about my windows not being uefi enabled or something.

    - I continued installation in uefi mode, linux worked normally, windows installation did not boot again.

    - I formatted everything, and want to install everything from start.

    - I don't have a windows installation disc, I do have the product key beneath the laptop.

    - Went to microsoft.com, tried to download windows 7 iso image. Site asked for my product key.

    - Entered product key, it answered that this product key belongs to a manufacturer-installed installation, and I should contact the manufacturer about, I don't know.

     

    So I am contacting the manufacturer. How do I get my windows 7 back?


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    You started out by mentioning that you wanted to put the MCT on your flash drive -- and I pointed out that does not work.  That tool needs to go on the hard drive of a working PC, so you can launch it from there and then put the Win10 install files on the flash drive.

    What about that is confusing?


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    Hi:

     

    This is a peer to peer forum, not HP technical support.

     

    HP no longer sells W7 recovery media for the g6 model series, so you would have to see if you could buy it from this 3rd party vendor for your specific model g6.

     

    http://www.computersurgeons.com/

     

    You can also make your own plain W7 installation media since you can read the product key...

     

    Click on the Windows ISO Downloader.exe link to download the tool to create the W7 ISO file download.

     

    Select the Windows COEM ISO file download for the version of W7 the product key is good for.

     

    https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

     

    I have zipped up and attached the Microsoft utility below, that will allow you to either put the file on a USB flash drive or burn it to a DVD.

     

    Then you can install the drivers and available software you need from your PC's support page.

      

    If the Microsoft tool doesn't work to burn a DVD, use this free DVD burning software to burn the ISO file to a DVD.

     

     Select the "Burn ISO file option."   Burn the DVD at the slowest possible speed you can to get a strong burn.

     

    https://cdburnerxp.se/en/download


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    First off, your version of Win7 is an HP OEM version that came preinstalled; the MS download is for a Retail version, so it wants a Retail product key -- which you do not have.

    Second, you can't do a Rollback to Win7 because the Win10 Upgrade has a sorry history of corrupting the HP Recovery files in the process of doing the Upgrade.  So, even if you tried it and it appeared to work, in fact, it would fail.

    Third, HP has stopped carrying Win7 recovery media, so it is unlikely you can purchase it from HP.  You could try this other source but they don't carry much anymore either:  http://www.computersurgeons.com/
    Fourth, since HP OEM Recovery Media for Win7 is no longer available, An alternative site is here: https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool
    Download the Windows ISO Downloader.exe file and run it.
    When the window opens, select the Windows tab in the upper-right and then click the Windows 7 radio button.
    Under Select edition, choose the Windows 7 SP1 OEM Home or Pro -- to match what you have.
    That will download an ISO file of the same OEM edition that HP uses.
    You can then use the free RUFUS tool to create a DVD or USB stick from that ISO file and then use that to install Win7 OEM.


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    Sorry, but any time a laptop simply refuses to turn on, that tend to indicate a serious hardware failure.

    Software failures invariably present with error messages of some kind on the screen, such as No Operating System or No Boot Device. In these cases, reinstalling the OS from media such as DVD or USB fixes the first; rebuilding the boot records using various utilities fixes the second.

    There are these interactive diagnostic routines you can run from another PC that will attempt to walk you through some steps to determine the source(s) of the problem: http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

    The problem is that we HERE, have no way of diagnosing or repairing hardware problems.

    If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

    If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

    If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
    If you have trouble finding a phone number, then try: 1 (800) 474-6836

    If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

    If you live in the U.S., here is a link to the HP Service Repair Centers:
    https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

    If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

    Good Luck


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    Need to know, (1) what OS version was running on it, and (2) what OS version it came preinstalled with.


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    Hi all,

    - I wanted to boot from usb flash drive to do a linux installation.

    - made a bootable flash drive, but pressing f9 (boot sequence) give no option to boot from usb flash drive.

    - I visited https://support.hp.com/us-en/document/c01442956 , but my problem is not described anywhere.

     

    - all boot screens and menus are black text-only. If I press F10 the screen is blue and looks like good old BIOS from the 90s. It doesn't say UEFI anywhere.

    - pressing f2 (system diagnostics) shows again black and white text-only screen, like programs from the MS-DOS era, nothing to do with the fancy graphics that I see in hp guides and tutorials (e.g here: https://support.hp.com/us-en/document/c03801890). **However**, it does show "HP Hardware Diagnostics UEFI" on top of the screen.

     

    Attempted solution:

    - I decided to upgrade BIOS / UEFI / whatever, so that perhaps it would give me a choice of booting from usb drive. Here:

    https://support.hp.com/us-en/document/c03801890 it says that to update my UEFI, I should follow the instructions for updating the BIOS. So whatever I have, it should be okay.

     

    1.png

     

    - I followed instructions from  here: https://support.hp.com/us-en/document/c00042629 . I don't have windows installed so I followed the "update BIOS when windows does not start" thing.

    - I created the recovery flash drive with the BIOS upgrade inside.

    - At "step 4: updating the BIOS", pressing F2 is, like I said, black text-only nothing the fancy screen that is displayed, and there is no option "Firmware Management" or "BIOS Management". Only "memory test", "hard drive check", "language" and "exit".

     

    So:

    question 1: do I even have UEFI?

    question 2: regardless of the answer, how do I upgrade my BIOS/UEFI without having windows installed?

    question 3: Ultimately: Is it even possible to boot from flash drive on Pavilion g6 2105sz?


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