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All Notebook Operating System and Recovery posts

older | 1 | .... | 3723 | 3724 | (Page 3725) | 3726 | 3727 | .... | 3803 | newer

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    Hi:

     

    The code you received, Hard Disk 1 Full Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

     

    Consult the maintenance and service guide for your specific model notebook for the hard drive removal and replacement procedures.


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  • 12/29/18--20:24: Re: Windows 10 compatibility
  •  

    I don't know what is the model of your Pavilion dm-4.. Please check yourself

     

       https://www.techworm.net/2018/09/windows-10-compatibility-checker-pc.html

     

    Regards.


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  • 12/29/18--20:51: Changing operating system
  • The actual system operating on the pc is W7 and not only the machine greatly affected with viruses but also, I wish to move to W8.1. 


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    Thx for the guidance,   I was afraid of as much but learned a lot in the process.   Now to decide replace or repair...


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  • 12/29/18--21:52: Re: poor performance
  • Welcome to the HP Support Community

     

    To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???

     

    HP Notebook PCs - How Do I Find My Model Number or Product Number?

     

     https://support.hp.com/us-en/document/c03754824

     

    REO

     

    PLEASE DO NOT POST ANY SERIAL NUMBERS


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    Welcome to the HP Support Community

     

    To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???

     

    HP Notebook PCs - How Do I Find My Model Number or Product Number?

     

     https://support.hp.com/us-en/document/c03754824

     

    REO

     

    PLEASE DO NOT POST ANY SERIAL NUMBERS


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    Thank you, that solved the problem.

     

    Have a nice day

    Trudi


    0 0

     

    Greetings!
     
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the computer is not booting up and stuck on the "Preparing Automatic Repair" screen. 

     

    Appreciate you trying the steps. Don’t worry, I’m here to help! To better assist you - Were there any hardware or software changes made? 


    While you respond to that, let's try these steps -


    Step 1 Hard Reset -

     

    1) Shutdown the computer. 
    2) Unplug all the Adapter and peripherals connected. 
    3) Remove the Battery. 
    Note - This step might not be applicable if you have a desktop or a computer that has a built-in battery.
    4) Press and hold down the power button for 15 to 20 seconds. 
    5) Plug-in the Adapter and put the Battery back into the computer. 
    6) Try to turn on the computer. 

     

    Step 2 BIOS Restore -

     

    1) Shutdown the computer. 
    2) Hold down the Windows and B button together while the computer is still turned off. 
    3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears. 

    4) Follow on-screen instructions and click on OK

     

    Step 3 System Restore -

     

    1) Shutdown the computer. 
    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
    3) Press F11 once for System Recovery. 
    4) Choose the Keyboard Layout. 
    5) Click on Troubleshoot. 
    6) Go to Recovery Manager and click on System Restore. 
    7) Choose a Restore point or a Restore date when the computer was working fine. 
    8) Click on OK to initialize the System Restore.

     

    If the restore fails, test the Hard Drive. 

     

    Step 4 Hard Drive Test -

     

    1) Shutdown the computer. 
    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
    3) Press F2 once. 
    4) Go to Component test. 
    5) From the list, run the Hard Drive (extensive) test. 

     

    If the test passed, try re-installing the operating system. 

     

    Step 5 System Recovery -

     

    1) Shutdown the computer. 
    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
    3) Press F11 once for System Recovery. 
    4) Choose the Keyboard Layout. 
    5) Click on Troubleshoot. 
    6) Go to Recovery Manager and click on System Recovery. 

    Note : System Recovery will delete everything that you had saved or installed on the computer. You might be prompted to back-up the data. 

     

    Hope this helps!

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

     

    Have a great day ahead :)


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  • 12/30/18--00:28: Re: Mouse Lag
  • Thank you for posting back. 

     

    Let's try these steps:

     

    Hold down the Windows key and press R

     

    Into the Run window, type devmgmt.msc and hit enter.

     

    In the Device Manager window, expand Mice and other pointing devices.

     

    Right click the Synaptics device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

     

    When complete, shutdown the notebook.

     

    Disconnect any peripheral, including any usb Mouse.

     

    Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

     

    Hope this helps! Keep me posted for further assistance.

    If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

    Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

    Thank you for posting in the HP Support Forum.  Have a great day!


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    mbr2gpt.exe does not exist on this version of Windows and I have found no help in trying to add it.

     

    I am not prepared to start using a third-party product (Rufus) just to reinstall Windows. This should not be necessary.

     

     


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    This organisation does not have an IT department.


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     wrote:

    Hello, 

    I purchased my computer in August 2017. My computer hinge has broken completely. I am a college student searching for a quick way to fix this computer before my next semester. Can someone offer some assistance as well as courses of actions that they took? 


    Hi,

    The original Pavilion M6 series laptops were plagued with broken hinges thanks to a design flow. There was as special thread in this forum about it and it was dealt with the HP customer support directly. This is a different model but it could happen again. Take some pictures for us to have an idea of the extent of the damage please. 


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  • 12/30/18--00:56: Re: Battery charger problem
  • 0 0

    Could you provide me with the product number (p/n) of this HP device - here is how to find it :

    >> http://support.hp.com/us-en/document/c00033108

     

    Please, do not post the serial number (s/n)

     

    Find the product information on the System Information screen in the BIOS.
    1. Shut down the computer.
    2. Press the Power button, and then immediately press the Esc key repeatedly until a startup menu displays.
    3. Press the F1 key or select System Information from the Startup Menu.
      The product information displays.
      BIOS system information showing the product number

     

     

     

     

    Please, elaborate who installed Windows initially on this device ?

     


     wrote:

    This organisation does not have an IT department.


     


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  • 12/30/18--01:00: Re: my Laptop do not start
  • W7 and W10 Repair.pngW8 Repair.pngRecovery Reinstall.png


    0 0


     wrote:

    mbr2gpt.exe does not exist on this version of Windows and I have found no help in trying to add it.

     

    I am not prepared to start using a third-party product (Rufus) just to reinstall Windows. This should not be necessary.

     

     


    Rufus is a free small utility  and does not require any preparation. It's just one time run and it adds convenience.

    The Windows installation media [not considered 3rd party] can create original installation media but only for Home and Pro editions, Enterprise (LTSB) is not supported.

     


    0 0

    The product number is: W4Q06EA#ABU

     

    We believe Windows came pre-installed on this machine.


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    I am not prepared to start using a third-party product (Rufus) just to reinstall Windows. This should not be necessary.


    0 0


     wrote:

    The product number is: W4Q06EA#ABU

     

    We believe Windows came pre-installed on this machine.


    Ok,

    Thank you for the provided information.

     

    You can see the official product specs document >> http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA6-5199EEE&doctype=data%20sheet&doclang=EN_GB&searchquery=&cc=ie&lc=en

     

    This PC comes with either no OS preinstalled (a.k.a. FreeDOS), or it comes with Windows 10 Home and Pro preinstalled.

    The Windows Pro sticker may be an indication that it has a key/license for Windows 10 Pro, embedded into BIOS >> http://www.cnet.com/news/windows-8-moves-to-bios-based-product-keys/

     

    You might check if a key is present in the BIOS by using a free tool like this (ProduKey) >>

    Download ProduKey from Nirsoft>> http://www.nirsoft.net/utils/product_cd_key_viewer.html

    x86 Windows >> http://www.nirsoft.net/utils/produkey.zip

    x64 Windows >> http://www.nirsoft.net/utils/produkey-x64.zip

     

    Extract the archive and run the program.

     

    It will open and show you the available keys it detects. Does it detect your BIOS key(s) ? If it does, you may write it down. If such a key is present, the PC will have an original Windows 10 Pro license key.

     

     

    Windows 10 Enterprise LTSB is a special edition of Windows which costs a lot and is meant to be "special purpose" edition. It does not come preinstalled on any device and is available only for big organizations and corporations using Volume Licensing agreement with Microsoft and Microsoft partners. If it "came preinstalled" or if you are not sure who installed it, it might be illegal/pirated version of Windows.  HP does not preinstall Enterprise editions of Windows.

     

    • If the computer comes with Windows preinstalled, it's recommended that this proper version gets installed. It's free to install it now - you just need to use the appopriate tools from Microsoft

    • If the computer has no BIOS key embedded and no licence - such may need to be purchased from Microsoft.

     

     

    Also, if this a business owned device, it's the authorized users or business owner of the device who needs to perform these changes

     

     

     


    0 0

    Bonjour j'ai changer carte mère hp 56 cq j'ai installé Windows 7 arrive pas antre la clé activation


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