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All Notebook Operating System and Recovery posts

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  • 12/29/18--09:04: Re: BIOS updates
  • Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community..

    German: HP Gemeinschaft
    Spanish: HP Comunidad
    French: HP Communauté
    Portuguese: HP Comunidade
    Chinese: HP 社区
    Korean: HP 커뮤니티

    Thank you for your understanding

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    My daughter has a HP Notebook - 15-r230nd, serial number [removed per Rules Of Participation]

    She doesn't use this laptop regularly. A few weeks ago the laptop didn't start up as it should, it only shows the desktop with internet and accessibility option.

    We expect the problems occured after a Windows update, probably in conflict with Avast.

    Can we return the laptop to its factory settings without having a Windows CD?

    (System recovery didn't work)


    PS I don't know if the OS is W10 32-bit or 64-bit, how can I check if almost nothing works? Except for the BIOS and System Recovery.


    Kind regards,




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    You MIGHT be able to do a system restore by pressing the F11 key repeatedly while rebooting, and when the HP Recovery Manager shows up, selecting the option to reset the PC.  IF that works, when you reboot, you will be put into initial setup again.

    If that does not work, then most likely, the HP Recovery information has been corrupted, and your only recourse then would be to purchase something know as HP Recovery Media.

    HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
    In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
    You can look online for Recovery Media starting with the linked paged:
    Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
    Or, if you prefer, you can do the same by contacting HP Customer Service:
    If you live in the US or Canada, contact information is on this page:
    If you live elsewhere, contact information is on this page:
    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
    If you have trouble finding a phone number, then try: 1 (800)474-6836
    However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
    If HP no longer provides Recovery Media for your model, another site you can check is:
    When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.

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    If your PC, as you indicate, is really STILL running Vista -- then you are out of luck.

    HP stopped supporting Vista some years ago, as did Microsoft, so there are no downloads available for this ancient OS anymore.

    Time to consider upgrading to a more recent OS and PC.

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    HP 2000 laptop won’t power on. Battery light blinks white. Tried a new adapter power cord and laptop still won’t power up. 


    Tried hard reset multiple times with battery removal and still won’t power up. No other lights blink on the laptop besides the white battery light. 


    Removed the the battery and plugged in the power cord.  Battery light stays solid white, laptop still will not turn on.  


    i know the computer is old but I need it for work and have no access to a new computer, so I need this to work a little longer.  As a side note, all the recent updates have made the computer slower and slower. 



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  • 12/29/18--10:06: Re: HP Pavilion 15-cs1995nb
  • This is a self-help community support site -- we don't do product reviews here.

    My guess is that the "nb" suffix to the product number indicates this version of the PC is sold in the Netherlands.

    Sorry, but you'll have to Google for product reviews.

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    My guess, based on your comments, is that either the battery has died, or the charger, or both -- but if this PC is STILL running Windows XP, as your post indicates, then you are basically out of luck regarding any support.


    HP, like Microsoft, stopped supporting XP machines some years ago.


    You could consider trying to get repair estimates using the links below, but any such estimate is most likely to be much more than it would cost to replace the laptop ...


    For repair estimates, you would need to contact an HP Repair or Service Center.
    If you live in the U.S., here is a link to the HP Service Repair Centers:
    If you live outside the U.S., here is a link to HP Service Centers, by Country/Region:
    Good Luck

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  • 12/29/18--10:13: Re: Errore 0xc000014c
  • Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do on THIS forum.

    That said, the community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there:

    Good Luck

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    This fault is very unusual ...

    You say you saw this fault but have not actually purchased the PC.  So, was this a demo model you saw in a store?

    If so, then you should talk to one of the folks in the store about the issue.  They generally have the access codes needed to change the configs of the store models and they might be able to do something to address the issue.

    There is nothing we could do about it from here.

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    According to the HP specs I could find on your model, it comes with Win10 Home preinstalled, not Win10 Pro.

    Also, there is no upgrade available from HP from Home to Pro.

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    It's NOT "discrimination" -- despite your claim. It's every right of any manufacturer of computer equipment to decide what OS markets they are willing to support -- and NOT willing to support.  For example, Apple does not make or sell Windows-OS based PCs -- that is also NOT discrimination.


    It costs every bit as much to support Linux as it does MS Windows, if not more. It makes little economic sense for a manufacturer to basically double its costs for what amounts to less than a few percentage points of the computer markets -- if that.


    If you want Linux support, your best bet is to contact the support forum for the Linux distro you are intending to use.

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    Basically -- NO.

    There is something known as a Repair-Install in which you use Windows install media to overwrite the current OS with the version in the media. But that is not a "reset" as it leaves the data, setting, apps, and accounts intact.  It also removes any recent updates that are newer than the OS version on the media.

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    Sorry, but any time a laptop simply refuses to turn on, that tend to indicate a serious hardware failure.

    Software failures invariably present with error messages of some kind on the screen, such as No Operating System or No Boot Device. In these cases, reinstalling the OS from media such as DVD or USB fixes the first; rebuilding the boot records using various utilities fixes the second.

    There are these interactive diagnostic routines you can run from another PC that will attempt to walk you through some steps to determine the source(s) of the problem:

    The problem is that we HERE, have no way of diagnosing or repairing hardware problems.


    Since your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

    If you live in the U.S., here is a link to the HP Service Repair Centers:

    If you live outside the U.S., here is a link to HP Service Centers, by Country/Region:

    Good Luck

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    :update: I found somebody with a laptop I could use so I made the windows flash and put it on my new SSD. Yay. BUT... My last hard drive was 1tb this SSD is 250gb :(   that's actually way too small for me. Im a gamer. Can i wipe this drive and return it do you think? I need a 1tb SSD. Recommendations?

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    Just have a few comments ... as this thread is getting confusing ...

    First off, you don't put the MCT onto a flash drive -- as that is a utility that is used to DOWNLOAD the files needed to either update the PC in-place or create install media.  What you do is USE the MCT to create the install media.

    Second, the media itself, presuming it is a USB stick, only needs to be 8GB as it only contains Windows installation files.

    Third, you say you have a new SSD in your PC, to install Windows to it, all you need to do is boot from the USB stick and go through the installation process.  When you get the screen prompting for a product key, choose the option to skip that -- as once the OS is installed and the PC is online, it will contact the MS servers and reactivate Win10 automatically.

    Fourth, if you are only going to have one physical drive in your PC, then it certainly needs to be large enough to handle the partitions currently on the hard drive up to the amount of space used.  If your 1TB drive has less than 250GB of space used, there is a way to "migrate" your current partitions and OS to that size SSD, and that's what I would do -- as 1TB SSDs are still very expensive.


    So, let us know what it is you really want to do.

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  • 12/29/18--10:38: Re: Battery charger problem
  • Hi, i do not speak english very well so i do not understand wanted you really want. My convertible Is not charging anymore but It doesnt fall down or get cold. My PC Is   hp Spectre x360  convertible model 13-ae019nl with OS Windows 10 home 64 bit. What do you Mean with 

    SKU: if possible by this method
    WinKey + R and type msinfo32 Line 9
    System SKU: N6K07EA#ABU?? 

    Thanks you forse help

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    hello i need help with this device unknown in my device manager "ACPI\VEN_HPQ&DEV_0004"

    my Notebook is HP Pavilion G6 2090ex

    Windows 10 home 64-bit


    i googled about it and it's something about 3d Driveguard/HP Protect Smart but i don't know which version to download for my Notebook


    also i want to update my USB and Audio drivers if possible

    Sound, video and game controllers:

    High Definition Audio Device "HDAUDIO\FUNC_01&VEN_111D&DEV_76D9&SUBSYS_103C183E&REV_1001"

    Intel(R) Display Audio "HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000"


    Universal Serial Bus controllers:

    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D "PCI\VEN_8086&DEV_1E2D&SUBSYS_183E103C&REV_04"

    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26 "PCI\VEN_8086&DEV_1E26&SUBSYS_183E103C&REV_04"

    Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) "PCI\VEN_8086&DEV_1E31&SUBSYS_183E103C&REV_04"


    can someone help me pls?

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    My computer shuts down without notice, When I connect to the electric it shows that I still have 35-40% battery left.

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    A new hard drive will come blank and unformatted -- did you expect to connect it and be up and running?

    Is your old hard drive still working, or did you get this new one to replace a failed drive?


    Please provide the following:
    1) detailed model number of the PC
    2) OS version the PC is running (i.e., Win7, Win8x, Win10)
    3) Age of the PC

    Awaiting your replies ...

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  • 12/29/18--13:51: Re: restoring computer
  • Hibernation is enabled BY DEFAULT with Win10, so it sounds like your PC is hibernating and not responding to mouse movements.

    You need to go into Power Options (Settings) --> System --> Power and Sleep: Set screen and sleep both to Never. Reboot.

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