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All Notebook Operating System and Recovery posts

older | 1 | .... | 3707 | 3708 | (Page 3709) | 3710 | 3711 | .... | 3803 | newer

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  • 12/26/18--02:45: Hardware reserved ram
  • I have a 

    HP ENVY x360 - 13-ag0004nf

     

    In my task manager it said when i initially bought the laptop that it had 7 gb memory available and 1gb reserved ( aprox, something like that maybe it was 7.1 and 0.9 reserved )

     

    I downloaded the windows from microsoft and installed that version of microsoft and now i have 6gb of available ram and 2 gb as hardware reserved. 

     

    The hardware reserved is because of my ryzen 2500 gpu taking up the memory

     

    Does anybody know how to fix this issue, specifically for my laptop brand. 

     

    Note: 1) I have the latest bios from hp website

                2) I have amd driver up to date from hp website

                3) i went into system configuration and unchecked the checkbox about 'max memory'

     

    If nobody knows how to make the hardware reserved ram available then post a link about: How can i revert the 'bios' and 'windows' to the exact same state, as it were once i first opened the box. Because initially i had 7gb of ram available but after i reinstalled windows i have now 6.


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  • 12/26/18--02:44: 2560pをwindows 7に戻す
  • このpcを中古で買いました。windows 7でした。リカバリーディスクは付いてきていませんでした

    windows 10の方が使いやすいと聞いたのでアップグレードしました。

    ですが使いずらくてwindows 7に戻したくなりました。しかしリカバリーディスクもリカバリーマネージャーもありませんどうすればいいですか?


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    Thanks for your response but that is the recovery process already mentioned in the original question, which fails. Rather than  going in circles again, is there anything that anyone knows that can be done to resurrect this unit by opening it and replacing the faulty component?


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    First of all, the troubleshooter did nothing except installing that update and leaving me with a blue screen again.

    Secondly, there is no bios update (or any updates) for my Envy 13 as it's  all already up to date. 

    So what am I supposed to do? The anger is real...


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  • 12/26/18--03:47: Re: Windows 8 return
  • Hello, I reinstalled Windows 8.1. Installed a program to recognize the license key, but writes that "this key is not suitable for activation." What to do ?

    Writes Win 8 RTM CoreSingleLanguage OEM:DM

     


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    , Thanks for your response again.

     

    There is nothing much we can do apart from restoring the image at the service centre.

     

    As suggested please follow the instructions and get the service options for your laptop.

     

     

    Take Care! :)


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  • 12/26/18--03:42: Need replacement battery
  • I have had my laptop for a few years and as I am a student, I cannot afford a new laptop. It now only works when it is plugged into the charger, and refuses to charge up. I have had a message saying that the battery needs replacing but I am seriously struggling to find one on the parts store. Can anyone help? Many thanks!

     

    Serial number: CND5268821

    Product number: M1N04EA


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    Hello, I reinstalled Windows 8.1. Installed a program to recognize the license key, but writes that "this key is not suitable for activation." What to do ?

    Writes Win 8 RTM CoreSingleLanguage OEM:DM

    0 0

    Hi,

     

    Based on the screenshot, it is Home edition, not Pro at the moment.

    Probably it should be Home.

     

    But if you downloaded it from the Microsoft website, you have download the so called Full version/Retail version , know as FPP.

     

    You need a slightly different version, known as OEM version of Windows.

     

    OEM are versions which come preinstalled by PC vendors (like HP). Based on the program you used, this confirms your code bundled into the BIOS is for the OEM version

     

    Win 8 RTM CoreSingleLanguage OEM:DM

     

    Microsoft does not provide officially URL to download OEM versions, they only provide FPP versions. But you need OEM to activte Windows.

     

    A 3rd party free solution exists.

    You can (should) use this free utility from Heidoc

    >> https://www.heidoc.net/php/Windows%20ISO%20Downloader.exe

    >> https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

     

    The tool will download official legitimate ISO images from Microsoft and has lots of options for many Windows versions including OEM. If you use it, be careful to select the correct Windows ISO for the OEM/COEM, x64 edition, Home, Windows 8.1 etc...

     

     

    win-downloader

     

     

     

    When download completes, you will need to write or "burn" the ISO image and boot from a bootable media. You need to use either 1 empty/blank USB pendrive (4 GB capacity or more)  OR  an empty/blank DVD disc (4.7 GB capacity)

     

    ** How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

    or

    ** How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

     instructions above are for Ubuntu, but you need to use the ISO image of Windows 8.1. Use Rufus for USB pendrive

     

     

    When ready with the USB drive or with the DVD:

     

    Please, shutdown the computer using the power button.

    Insert the Windows USB thumdrive prepared previously

    Power on the PC.

    As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

    This should open a HP Startup Menu

     

    Choose F9 to open Boot options. Select the USB thumb drive or the DVD as a boot option.

     

    - Follow the on-screen instructions to install Windows 8.1. Perform clean installation/custom installation (not repair).

    Delete all existing partitions and install Windows on Disc 0 Unallocated space

     4.PNG

    - After successful Windows installation, install drivers taken from HP web site

     

    - Make sure Windows is Activated by going to Start > Control Panel > System

     

     

     

    Let me know if this helps. Provide your feedback/update and let me know if you face difficulties

     


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    Hello

     

    Welcome to the HP Support Community.

     

    Do you use Windows as operating system and Chrome as just a browser ?

     

    If this is the case, try reinstalling Chrome browser >> https://www.wikihow.com/Reinstall-Google-Chrome

     

     

    If you happen to use Chrome OS and a Chromebook device, let me know


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    Hello

     

    Welcome to the HP Support Community.

     

    The recovery does not complete correctly for some reason. Basically you have 2 options to restore the device to factory default settings (reimage the PC) :

     

    -1-use HP original recovery media (official method, costs around 27-30$, slightly easier to perform/use)

    or

    -2-perform clean installation of Windows 7 (unofficial method, may be free of chrage, slightly more difficult to perform for an end user)

     

    Here are details:

     

    -1-

    If you decide to use original HP media, you may need to give me details about your product such as product number (p/n)  and full model  >> http://support.hp.com/us-en/document/c00033108

     

     

    -2-

     

    If you do not want to pay the small sum, there is one additional way (unofficial way). You can use this free utility

    >> https://www.heidoc.net/php/Windows%20ISO%20Downloader.exe

    >> https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

     

    The tool will download ISO images from Microsoft and has lots of options for many Windows versions including OEM. If you use it, be careful to select the correct Windows ISO for the OEM/COEM, x64 edition, Home Premium or  Pro ,   etc... based on the COA sticker info

     

     

    original.png

     

     

     

    Ensure stable and fast Internet connection, downloads are not small. When download completes, you will need to write or "burn" the ISO image and boot from a bootable media. You need to use either 1 empty/blank USB pendrive (4 GB capacity or more)  OR  an empty/blank DVD disc (4.7 GB capacity)

     

    ** How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

    or

    ** How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

     instructions are for Ubuntu, but you need to use the ISO image of Windows 7

     

     

    When ready with the USB drive or with the DVD:

     

    Please, shutdown the computer using the power button.

    Insert the Windows USB thumdrive prepared previously

    Power on the PC.

    As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

    This should open a HP Startup Menu

     

    Choose F9 to open Boot options. Select the USB thumb drive or the DVD as a boot option.

     

    - Follow the on-screen instructions to install Windows 7. Perform clean installation/custom installation (not repair).

    Delete all existing partitions and install Windows on Disc 0 Unallocated space

     4.PNG

    - After successful Windows installation, install drivers taken from HP web site

     

    - Make sure Windows is Activated by going to Start > Control Panel > System

     

     

     

    Let me know if this helps. Provide your feedback/update and let me know if you face difficulties


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  • 12/26/18--06:04: Re: Windows 8 return
  • OK, I'm already installing


    0 0

    Hi,

      

    If you can still read all 25 characters of the W7 product key on your notebook's case, you may be able to make your own W7 installation media to reinstall W7.

     

    The OEM product key works on PC's in the USA, Canada, the UK and many other countries using the retail ISO file.

     

    I don't know if it will work on PC's manufactured for use in Japan, but you have nothing to lose by trying it.

     

    Click on the Windows ISO Downloader.exe link to download the tool to create the W7 ISO file download.

     

    Select the first set of files, and there is a Japanese language version of W7 ISO file to download for the product key your notebook has (Home or Professional).

     

    https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

     

    I have zipped up and attached the Microsoft utility below, that will allow you to either put the file on a USB flash drive or burn it to a DVD.

     

    Then you can install the drivers and available software you need from your PC's support page.

      

    If the Microsoft tool doesn't work to burn a DVD, use this free DVD burning software to burn the ISO file to a DVD.

     

     Select the "Burn ISO file option."   Burn the DVD at the slowest possible speed you can to get a strong burn.

     

    https://cdburnerxp.se/en/download

     

     

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    Hello

     

    Welcome to the HP Support Community.

     

    Windows  does not auto protect and write protect USB pendrives. There is no such a feature in Windows, especially to happen automatically. Windows may not format a drive because it is is use by something, this is keeping it busy  (the antivirus itself, some other program has opened it or a threat there). Other reasons may be physical write protection, corruption in the devices themselves or corrupted partition table, registry setting.

     

    Have you tried booting your Windows in Safe Mode ?

     

    Safe Mode is a special mode for Windows where only most essential programs and services are running.

    Boot in Safe Mode and try formatting a pen drive :

    >> https://www.windowscentral.com/how-boot-safe-mode-windows-10

     

    Try scanning your PC for threats, viruses, malware with another programs:

     

    .... Run the free ESET Online Scanner >> http://download.eset.com/special/eos/esetonlinescanner_enu.exe

    Scan your PC for viruses, threats and unwanted/unsafe applications - remove if anything found.

     

    .... Run AdwCleaner >>https://www.malwarebytes.com/adwcleaner/

     

    Let me know the results.


    0 0
  • 12/26/18--06:19: Re: Memory stick don't work
  • Hello

     

    Welcome to the HP Support Community.

     

    Could you provide details about which memory sticks you talk about ?

    Was it working before and when was the last time it worked ?

    What has changed since then ?

     

    Have you tried restarting your Windows >> https://www.isunshare.com/windows-10/4-ways-to-restart-and-shut-down-on-windows-10.html

     

    Can you take a few screenshots and post them back here >> https://www.take-a-screenshot.org/


    0 0

    Hello

     

    Welcome to the HP Support Community.

     

     

    For the license itself, it is written on a COA sticker which should be under the battery for your PC model.

    By the way, I have used very similar PC model for 4 years - excellent choice you have made 

     

    coa-stickers

     

    Probably your PC has an OEM version of Windows. OEM are versions which come preinstalled by PC vendors (like HP).

     

    Microsoft does not provide officially URL to download OEM versions, they only provide full (retail) FPP versions. But you need OEM to activte Windows. Thus, the message you got on their website.

     

    A 3rd party free solution exists.

     

    You can (should) use this free utility from Heidoc

    >> https://www.heidoc.net/php/Windows%20ISO%20Downloader.exe

    >> https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

     

    The tool will download official legitimate ISO images from Microsoft and has lots of options for many Windows versions including OEM. If you use it, be careful to select the correct Windows ISO for the OEM/COEM, x64 edition, Home/Pro /Ultimate edition, Windows 7 etc...

     

     

    win-downloader

     

     

     

    When download completes, you will need to write or "burn" the ISO image and boot from a bootable media. You need to use either 1 empty/blank USB pendrive (4 GB capacity or more)  OR  an empty/blank DVD disc (4.7 GB capacity)

     

    ** How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

    or

    ** How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

     instructions above are for Ubuntu, but you need to use the ISO image of Windows 7. Use Rufus for USB pendrive

     

     

    When ready with the USB drive or with the DVD:

     

    Please, shutdown the computer using the power button.

    Insert the Windows USB thumdrive prepared previously

    Power on the PC.

    As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

    This should open a HP Startup Menu

     

    Choose F9 to open Boot options. Select the USB thumb drive or the DVD as a boot option.

     

    - Follow the on-screen instructions to install Windows 7. Perform clean installation/custom installation (not repair).

    Delete all existing partitions and install Windows on Disc 0 Unallocated space

     4.PNG

    - After successful Windows installation, install drivers taken from HP web site

     

    - Make sure Windows is Activated by going to Start > Control Panel > System

     

     

     

    Let me know if this helps. Provide your feedback/update and let me know if you face difficulties

     


    0 0
  • 12/26/18--06:29: Re: Cannot get to desktop
  • Hello

     

    Welcome to the HP Support forum. Thank you for posting.

     

    This is happening because Windows cannot start/boot .It may be caused due to simple Windows hung, hardware problem (e.g. your HDD) or it may be caused by faulty Windows Update, some other faulty update/driver, corrupted bootloader / Boot Configuration Data in Windows etc....

     

     

    1. Try hard restart/hard reset.

     

    Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely.

    Remove and unplug any external periferals and accessories.

    Press once the power-on button to turn on the PC and wait if it will start now. Wait...

     

    If it still fails to load properly, go ahead with the next steps

     

     

    2. Perform some basic hardware checks to rule out hardware problem

     

    - Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

    - Power the computer back on.

    As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

     

    - Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

    This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

     

    If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

     

    Let me know the test results.If the tests pass without issues, continue. If not, please, let me know

     

     

    3. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

    The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

     

    Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

    >> http://support.hp.com/us-en/document/c03327545#AbT5

    >> https://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

     

     

    Hope this helps. Let me know how it goes. Provide your feedback/reply.


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    Unfortunaltely, I have lost my all data and now my notebook is on factory reset status. How can I restore my lost data?


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    About 3 weeks ago my laptop did a BIOS update. Never seen one of those before.

    Since then the laptop keeps constantly and randomly restarting.

    I am also receiving error messages that various programs that I am running have been blocked from accessing graphics hardware.


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  • 12/26/18--06:44: bios locked
  • Locked by bios and dont know the code please help after 3 tries it gives error code I 75615553
     
     
     

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