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All Notebook Operating System and Recovery posts

older | 1 | .... | 3702 | 3703 | (Page 3704) | 3705 | 3706 | .... | 3803 | newer

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  • 12/24/18--07:28: Re: I HAVE LOST MY HP LAPTOP
  • And what help are you asking for from the Community?

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    as the title says, the latest and surely wonderful Win10 update has caused a blue screen on my HP Envy 13 laptop, preventing it to fully boot up no matter what I do. As such, I performed the usual diagnostics to ensure nothing was amiss with my laptop and then proceeded with system recovery, restoring it to a previous date before that bloody update (which happened on December 23d according to the updater). As expected, it worked fine. However, the problem is that I can’t seem to prevent Windows from downloading and applying this update again in "no time" and thus screwing me over… Any ideas?


    P.S. Merry Christmas... 

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  • 12/24/18--07:43: Re: Crazy mouse
  • ,


    Welcome to the HP Forums!


    Thank you for posting your query on this forum, it's a great place to find answers.


    I reviewed your post and I understand that you are facing issues with the mouse.


    Don’t worry, I assure you I will try my best to get this sorted.


    In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

    • When was the last time the computer was working fine?
    • What is the exact model for your computer?
    • What is the operating system you are using?
    • Have you made any software or hardware changes on the computer?
    • Have you performed any troubleshooting steps before posting?

    Look forward to hearing from you and you have a great day!


    Take care.



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  • 12/24/18--07:53: Re: I HAVE LOST MY HP LAPTOP
  • plz help to find my serial number and my laptop location i buied on 2015 april  

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  • 12/24/18--08:08: Re: I HAVE LOST MY HP LAPTOP
  • Sorry that is beyond our abilities here in the Community. You might have more luck going to the place you bought it. Some retailers will have the serial number scanned in at the place of purchase. 

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    Hi.  This is a solution for those who have this particular problem. 


    I have an HP 15-BW017cl laptop, with an AMD processor and Raedon R7 display.  After the most recent Windows 10 version 1809 update, my laptop would no longer awaken from sleep mode without a "hard" shutdown (holding down the power button until the system shuts down) and a new boot.  I had purchased an identical unit for my wife, and both of our laptops were no awakening from sleep mode.  After searching possible solutions on this and other forums, I ruled out changing power settings, checking for new Windows Updates, and checking with HP Support Assistant for new drivers.  I did find we needed a new driver for our touchpads, but that did not resolve the issue. 


    Not related to my research on this issue, I opened up my Raedon R7 software to check some display settings.  There was a Raedon upgrade to the newest 2019 version.  Clicking to Raedon's site, there was an automatic hardware detection and install app to download and upgrade my Raedon drivers/software.  Lo and behold, after installation and restart, my laptop begin awakening from sleep mode the rest of the day.  I upgraded my wife's laptop (exact same model) and it also had the sleep mode issue resolved.


    I had not found any potential resolution on any of the on line forums that suggested upgrading the Raedon drivers/software after (or before) performing the latest Windows 10 update.  But, bottom line, it works.  For those who have an HP laptop HP-BW017cl, and experience your laptop not awakenig from sleep mode, open your Raedon display app and click to link to Raedon's upgrade page.  The fix is in...that upgrade.


    This solution may work for anyone with a 2017 laptop with a Raedon display, but I can only speak for my own experience.

    Happy computing.


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  • 12/24/18--09:42: Probook 4730s Windows DVD
  • Dear all,


    I am replacing the HD which was completely damaged and fully unusefull in my HP Probook 4730s laptop.  Since mine did not come with a DVD, I am looking for an original HP DVD to reinsatall Windows 7 (64) and all the HP software that came with it originally.  I'm not expecting a disk for free, although the MS Windows 7 (64 bit) on it was a registered software.
    Anyway, if it is HP OEM, I do not care.  Thanks....
    I bought this 4730s in Croatia, Europe, where I premanently live as well. Regarding to the info found at HP USA web site, this HP Windows 7 (64 bit) DVDs are only available for the customers in the States and Canada respectively. Non of the European countries. It is fair, isnt it?  Are we the second class users?
    Sorry for this bitter comment, but so far I couldn find any reasonably good solution to save and use my HP Probook 4730s laptop for another couple of years, I must admit that the machine is quite good and very usefull for my every day purpose.
    Thanks a lot....

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    Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are looking for a code to unlock the Bios. Don't worry we'll work together to find a solution for you.


    To provide you with an accurate solution, I'll need a few more details:

    Did you try to contact our HP phone support for assistance?


    As I understand there is either a message - "Power on password/Administrator password/System disabled" on your screen and you need assistance with the same,


    You would have to Contact HP for a hardware service as the motherboard may require a tattoo/Bios Flash.  

    Any other way of unlocking the BIOS is not authorized by HP.  


    In this scenario, I will share you a private message with details. Please watch your inbox for more information.

    Let me know if this helps!

    Have a great day ahead! :)

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    my notebook crashed a few months ago and i had to do a system restore, i lost half of the pictures. is there any way to recover them from the hard drive? help if you can. im not computer

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    Sorry, but I don't have very good news for you ...

    You said you did a "system restore" -- and some of those start out by erasing the ENTIRE hard drive, effectively, deleting everything from it.

    Since erasing does not actually remove the files from the drive, had you asked immediately, you might have been able to run data recovery apps and get most of your files back -- but months later, they have probably all been overwritten by other, newer files.

    As you continue to use the drive, you're overwriting the files and folders that got erased. The more you use it, the less likely you'll be able to recover anything on it

    Your best bet for recovering data now is to do the following:
    1) Remove the hard drive from the old PC
    2) Purchase a USB-to-Hard Driver adapter kit (like the one illustrated below)


    3) Connect the old drive to a working PC using that adapter
    4) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

    If this does not work, then you need to do the following:
    1) Download and install this utility on a working PC
    2) Run the data recovery utility to see what can be retrieved from the old drive.

    If that tool does not find what you need, an alternative is Recuva

    And, if that does not work well, the best tool out there is this one, but only the trial version is free

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    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you need information and assistance related to Motherboard for your HP Spectre notebook Don't worry we'll work together to help you find a solution.


    I did go through the Maintenance and Service guide of your notebook and here are few findings: 



    Please note these parts are the ones which are compatible and tested on your PC.  If you wish to try other parts you can try it at your own discretion, HP Doesn't recommend any upgrade/downgrade of any hardware parts or software that is bundled with the product. It may affect the manufacturer's warranty and performance. 


    Alternatively, You could replace the part on your own, use the HP Parts surfer to identify the part: Click here & order it via the HP Parts store (Click here).

    If you find difficulty replacing the part, I will share you a private message with details. Please watch your inbox for more information.

    Let me know if this helps!

    Have a great day ahead! :)


    If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

    Followed by clicking on "Accept as Solution" from the drop-down menu on the upper right corner.

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    First off, what you need is something known as HP Recovery Media -- and that is a SET of DVDs (usually three) with a companion drivers and utilities CD.

    Second, HP has stopped carrying most of the Win7 recovery media, so if you follow the directions below to look for yours and do not see it, you will have to check with the alternate source.

    HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
    In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
    You can look online for Recovery Media starting with the linked paged:
    Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
    Or, if you prefer, you can do the same by contacting HP Customer Service:
    If you live in the US or Canada, contact information is on this page:
    If you live elsewhere, contact information is on this page:
    NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
    If you have trouble finding a phone number, then try: 1 (800)474-6836

    If HP no longer provides Recovery Media for your model, another site you can check is:

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    See if you can still order a set of W7 recovery disks by calling the HP business PC support number in Croatia.


    1 6060 200   


    The support hours are 09:00 - 17:00

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    Thank you for your reply. But, the Recovery Media needed (Win 7 64 bit for HP ProBook 4730s Notebook) is no longer available at the page:

    Since I bought the HP ProBook in Europe, there is no chance to to get the 3 DVD complete from HP Customer Service for US or Canada on, because they cannot support products, i.e. Notebook sold outside th US or Canada. 

    So, the next step will be to try to contact someone who represents HP in our country, Croatia, and see if they have such Win 7 Recovery Media. Information that has just come from Paul_Tikkanen (Provost) suggested that I should call the HP business PC support number in Croatia. ( +385-1 6060 200  ) and see if I can still order a set of W7 recovery disks froem them.


    Futhermore,  I will check another site that you mentioned: and see what can be found there.


    Thanks for your help,  I shall keep you posted all.

    Best regards


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    You're very welcome.

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    Hi WAWood,


    I have just checked the site and found aut that there is set of HP Recovery Media for HP ProBook 4730s for Windows 7 32 bit only.

    So this is not suitable for my 64 bit machine.


    So after the Christmass time is over, I am going to call HP support in Croatia.


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    There is one other thing you can try.  The part I don't know if it will work or not is the product key working on the retail W7 pro installation media, but at least you can use your notebook for 30 days if you can't.


    If you can still read all 25 characters of the W7 product key on your PC's case, you can make your own W7 installation media.


    Click on the Windows ISO Downloader.exe link to download the tool to create the W7 ISO file download.


    Select the W7 Pro SP1 ISO file download version for the product key the OS is good for.  The 1st set of files has the Croatian language.



    I have zipped up and attached the Microsoft utility below, that will allow you to either put the file on a USB flash drive or burn it to a DVD.


    Then you can install the drivers and available software you need from your PC's support page.


    If the Microsoft tool doesn't work to burn a DVD, use this free DVD burning software to burn the ISO file to a DVD.


     Select the "Burn ISO file option."   Burn the DVD at the slowest possible speed you can to get a strong burn.



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  • 12/24/18--13:08: HP Laptop Apps Deleted
  • A while ago I was running out of storage when I wanted to download something. I had deleted all my music, videos, documents, etc. and still had no storage. In an effort to get storage quickly, I selected all folders in my file explorer and clicked delete. I ignored the system administrator messages thinking it wouldn't matter as I didn't use most of the apps anyway. This turned out to be a huge mistake.


    My system apps are completely gone and I still have no storage. I cannot open settings or the windows store as they have been deleted and I cannot download them as I still have 0 bytes of storage.


    I attempted to do a factory reset through the command screen, but instead my computer attempted (and failed) to do a refresh. I want everything deleted and retured to the factory settings, but I cannot open settings to do so.


    I have also tried to press f11 at startup but the only way I can see my screen is through an HDMI cable hooked to my tv (my ink layer is pretty much destroyed) and the f11 screen does not come up through the HDMI cable. My laptop is now useless, any help would be greatly appreciated.

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    Welcome to the HP Forums!


    This is a wonderful place to converse with the community, get assistance and find tips.


    I reviewed your post and understand that the computer is not booting to windows and the caps lock key is blinking continuously.


    I'll be glad to help you :)


    In order that I may provide you with an accurate solution, I will need a few more details.

    • When was the last time the computer was working fine?
    • Have you made any software or hardware changes on the computer?
    • Have you performed any troubleshooting steps before posting?

    While you respond to that, I would like to inform you that if the caps lock is blinking continuously it means CPU failure. However, I recommend you follow the steps in the below article and check if it helps.



    Let me know how it goes. Awaiting your reply!


    If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!


    Good day! Take care :)



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    i need a copy of rhe link to download the the original software of my pc

older | 1 | .... | 3702 | 3703 | (Page 3704) | 3705 | 3706 | .... | 3803 | newer