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All Notebook Operating System and Recovery posts

older | 1 | .... | 3701 | 3702 | (Page 3703) | 3704 | 3705 | .... | 3803 | newer

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    I did a hard drive test but it failed it gave me Id failure code OU3Q9G-60C9B6-MFPV5A-6OSMO3

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    My computer just said hard disk error and if i open diagnostics it says short dts failed

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    Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If Yes, please call HP for a replacement.

    In the US:

    or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

    Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.

    The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

    During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

    Then you can install the drivers and available software you need from your PC's support page.

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    Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If Yes, please call HP for a replacement.

    In the US:

    or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.


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  • 12/24/18--01:16: Re: Other drivers missing!

  •  wrote:

    All these Other Drivers in the screenshot are missing. Please help me with this. I have problem with playing games. 


    No they are NOT missing. Your machine came with FreeDOS 1.2 and you did not install them properly with Windows 10. I can't see the image (letters are too small). Now, please post there Hardware Id's using the following instructions





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  • 12/24/18--01:51: Re: my Laptop do not start
  • Hi

    It is a 24 character fault code and means....


    AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply

    Battery 1       FAILURE.


    It is just over 2 years old?  HP ENVY x360 - m6-aq005dx (ENERGY STAR)


    On the support page is a battery check option for a recall on batteries, it may be relevant.


    Currently the best I can do.



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  • 12/24/18--02:01: CQ42-291tx Win 7 License key
  • Hye, I have the Compaq CQ42 unit , i want to reinstall the OS win 7, but the product key sticker is smeared so some of the character can't reconqnize. Is it possible to retrieved it back? Thank you.

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    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the computer is stuck at restore.


    Appreciate you trying the steps. Don’t worry, I’m here to help!


    Let's try these steps -


    1) Shutdown the computer. 
    2) Unplug all the Adapter and peripherals connected. 
    3) Press and hold down the power button for 15 to 20 seconds. 
    4) Plug-in the Adapter. 
    5) Try to turn on the computer. 


    Try restoring the computer again and choose a different date or a restore point -


    1) Shutdown the computer. 
    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
    3) Press F11 once for System Recovery. 
    4) Choose the Keyboard Layout. 
    5) Click on Troubleshoot. 
    6) Go to Recovery Manager and click on System Restore. 
    7) Choose a Restore point or a Restore date when the computer was working fine. 
    8) Click on OK to initialize the System Restore.

    Hope this helps!


    Let me know how that goes.


    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 


    Have a great day ahead :)

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    Try Belarc Advisor and print out your software licences.


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    I can't play netflix on my chromebook. I went through all trouble shooting with the live chat support from netflix and they advised to contact the manufacturer to find a way to update a version of Chrome higher than 68.0.3440.118. I really dont want to have to buy another computer just to watch netflix. Can you please help me.


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    Dear Sir,

    It is frustrating to see that the only possible answer is that the problem is sent to another department within HP. Please take care of the problem itself. This beautiful and expensive machine is not able to use the latest version opf Windows 10, 

    HP is a big company and should have taken care of this problem. I'm starting to regret not to have chosen for Microsoft Surfacebook.

    Kind regards,

    Ben  Sr

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  • 12/24/18--05:32: 6.00 GB RAM (5.48 available)
  • Hey . Installed windows 7. Faced with the problem of RAM. For some reason, it does not work as a cavity, even if only a little. I looked at a lot of instructions to solve this problem. Installed the driver for updating the BIOS - did not help. Changed system configuration - did not help. What to do ? Help me please . In principle, this could not touch. But still not nice. When I bought the laptop was Windows 8, I changed it, then I installed Windows 8.1, but in games it is buggy. Therefore, I installed myself windows 7



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    You can update while logged into your Chromebook.  See the video at the link below. 



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    There is absolutely nothing wrong with that reading.


    When you add extra memory, and there is still some left to allocate to the graphics, that's where it goes.


    Some folks get a lot less than that.


    If you were to remove the 2 GB chip and replace it with a 4 GB chip, you may find you get 7.xx GB out of 8.


    Nothing needs to be done, nor can anything be done.

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    My computer Omen 15 notebook is plugged in but not charging. I change the power supply and still the same

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    Welcome to the HP Support Community


    To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???


    HP Notebook PCs - How Do I Find My Model Number or Product Number?






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    start menu button not working, taskbar is blak.


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    my laptop does not start, it gives me the warning to repair automatically and then several options to repair the error, 1) continue to window, 2) use a device usb drive, 3) use another operating system, 4) troubleshoot, 5) turn off your PC But I already try several of those options and none of them start and do not access my files, photos, videos, etc. it restarts and returns to the same every time I turn it on. What should I do?

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    While Belarc Advisor often does work, it only finds the product key in the Registry.

    If that does not work, you can try using this tool:,1.html

    Good Luck

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  • 12/24/18--07:01: I HAVE LOST MY HP LAPTOP

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