My computer say:”An operating system wasn’t found. Try disconnecting any drives that don’t contain an operating system”
why did this happen? Is it possible to fix this? Thank you
Operating system not found message
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восстановление ключа активации Windows 7
Добрый день. У меня затерся ключ активации Windows 7 на задней крышке.
Списать ключ с последней активацией не догадались.
Подскажите каким образом можно посстановить ключ? известны 15 последних символов
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Recovery attempt failed.
No usb ports were working in my laptop and i tried all possible ways like troubleshooting and even contacted the hp person but nothing helped, that guy suggested me to recover my OS. I tried all possible way to recover my laptop like ( changing date, boot default setting, WiFi on ) but nothing helped. :( someone help me please
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Blank screen on boot.
I did a recovery from a post last week. I download drivers and the next morning it was crashing. I delete partitionas again and loaded windows from the recovery CD. It stayed up 2 days. Last night I did windows updates. will not boot. I ran a hard drive diag and got this code.
Please tell me what this code is. I am wondering if the HD is bad. M4Q3N1-7T7989-MFPWMF-60X003
This was DST error I believe. If I need a HD can you tell me the brand and model i need to buy.
Thanks
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HP Diagnostic download keyboard test
HP sent me a diagnostic test program to download. The keyboard options they provided did not line up with the keyboard on my laptop nor the extended keyboard, so I picked the one closest to what I do have and the keyboard still failed even though all the keys showed that they were operating. I am having issues with this system in that when I place the laptop in sleep mode two minutes later I cannot get it to come out of sleep mode. I need to reboot the system. The system has also slowed way down. It takes approx. eitght minutes for the computer to boot up. I have run all kinds of tests, checked it for malware, viruses, etc. and tested the hard drive. All seems to be working well. The only thing I do not know how to do is to determine and turn off or removed programs that are loading up (that do not need to be loading up) upon booting in. Can someone tell me what is happening. So far I have spent $270 and the technicians don't know what is going on. I was going to replace the hard drive thinking that may be the problem, but even that passed according to the diagnostic test HP sent. This laptop is not that old. I need help.
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Re: Recovery attempt failed.
Hi:
Here is a way you should be able to install W8.1 by using the W8 product key in your notebook's BIOS...
Install W8.1 by creating the Microsoft installation media using another Windows PC...You want W8.1 64 bit.
https://www.microsoft.com/en-us/software-download/windows8ISO
If you are asked to enter a product key during the installation process, use this generic key.
This is the generic key for W8.1 'standard.'
334NH-RXG76-64THK-C7CKG-D3VPT
Then manually change the generic product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.
After you get W8.1 installed, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.
I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.
Then you can install the available drivers and software from your PC's support page.
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Re: Recovery attempt failed.
Hello;
Allow me to welcome you to the HP forums!
To run System Reset, reboot the laptop, pressing the Esc key repeatedly the whole time. IF this works, you will be presented with a utility menu and one of the entries (usually F11) will be for system reset. Select that entry.
If that works, you PC will then boot into the HP Recovery Manager which will reformat your drive, recreated the orignal paritions, repopulate those, and reinstall Windows, the drivers, and the HP apps.
IF that does not work, then the Recovery information is corrupted and your only recourse then would be to purchase HP Recovery Media.
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com
When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.
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Re: Operating system not found message
Sorry, but I don't have very good news for you ...
That message means that the filesystem on the drive has become corrupted to the degree that the Windows boot loader files can no longer be read properly.
This can SOMETIMES be repaired by doing something known as a Repair Install using Windows installation media that will copy the needed Windows system files to the drive -- but XP install media had not been available for sale for YEARS now, and none of the online stores carry it any more.
So basically, you are unlikely to find anywhere to obtain an XP disk you could use to make the repairs.
The other likely possibility is that, if this really is an original XP-era hard drive, it is probably failing now and would need to be replaced. And even if you DID replace it, once again, you would not be able to obtain XP install media to reinstall Windows.
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Re: Recovery attempt failed.
Thanks for the reply. I tried all possible ways. Yes i have the windows dvd and also product key but the problem is even after iinstalling windows the error code which i am getting ( Unknown usb device ) won't go and no external keyboard or mouse get detected, for this only i am trying to recover 😐
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Re: Recovery attempt failed.
I got recovery media from hp and tried but nothing worked 😑
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Re: my HP15Note bookpc windows does not recognize USB
Welcome to HP Forums,
This is a great place to get support, find answers and tips to your technical queries.
Use this link: https://support.hp.com/in-en/document/c01684768 and perform a power drain on the laptop.
Once done click on this link: https://support.hp.com/in-en/document/c03327635 and follow the document.
Keep me posted, how it goes!
Have a great day!
Cheers:)
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Re: Hp Notebook Pavilion "plugged in not charging" problem
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, your notebook says "Plugged in not charging"
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
When as the last time it worked fine?
Were there any hardware/software changes made?
Could you share the test results of battery in English?
Have you tried checking with an alternate charger?
While you respond to that, let's run an AC Adapter and battery test from F2:
Use the following steps to open the Component Tests menu.
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the main menu, click Component Tests.
The Component Tests menu displays.
In the Component Tests menu, click Power Source and then click Run once.
If the test fails, write down the failure ID (24-digit code).
Also, try uninstalling the driver mentioned in the steps:
- Unplug the charge and use the laptop until the battery drains to 15%.
- Turn off the laptop and turn it back on after 30mins.
- Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
- Restart the computer and the issue should be fixed.
Let me know how this goes,
Cheers!
If the information provided was helpful, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
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Re: Windows 7 pre installed
but i have 32 bit
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Battery
HP Battery test using support assist does not recognize battery I have HP original battery came with computer. Thank you for your support.
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Re: Power problems
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)
As I understand, your notebook does not detect the charger,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Does it give an error message?
When was the last time it worked fine?
Were there any hardware/software changes made?
Are you using the original charger that came along with the notebook?
Have you performed a hardware test?
NOTE: Charging light changing from Amber to white means the battery is fully charged.
While you respond to that, let's try these steps to resolve the issue:
Run Power Test (Includes Battery and Charger test both):
Use the following steps to open the Component Tests menu.
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the main menu, click Component Tests.
The Component Tests menu displays.
In the Component Tests menu, click Power Source and then click Run once.
Let me know how this goes,
Keep me posted!
If the information provided was helpful, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
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HP Envy 15t-k100 - system recovery not working, no recovery media available
I'm trying to fix a computer for a buddy of mine while he is out of town.
System diagnostics narrowed it down to a faulty memory stick. That has been replaced, and i let it run both full system diagnostics, several loops of memory and hard drive diagnostics. It passes them all.
The system will not boot, and none of the recovery options are working, i tried refresh, system reset, system recovery ... none of the options are working. It either loads for every, or starts blinking crazy. System reset says the partition is missing. I figure the Windows installation was messed up pretty bad.
I'm not finding an option to order a recovery disk from the HP system page. Virtual Agent is useless, it just goes in circles.
Please advise.
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Getting licen details about preinstaled windows 8.1 license
I'm from Microsoft community and one of our community member has accidently formated his HP laptop which came withe windows 8.1 preinstalled.But later he has upgrded to windows 10 through out Microsoft's free upgrade process when he formate it. He has the serial key of the laptop and need a way to get more details about his preinstalled liceense.Can you provide me a direct linke wich I can share with him, so he can get necessary from your company. (Actualy he want to know whether he can use his previouse licen to activate his computer if he reinstall windows on his laptop)
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Re: восстановление ключа активации Windows 7
Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티
Thank you for your understanding.
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Re: Getting licen details about preinstaled windows 8.1 license
Hi:
If the person had previously taken the free upgrade to W10, all they need to do is to reinstall W10 by using the Media Creation tool at the link below.
https://www.microsoft.com/en-us/software-download/windows10
If asked for a product key during the installation process, check the 'Skip' box, and W10 will install and automatically activate once connected to the internet.
If the person would like to know more specifics about the W8.1 product key in the PC's BIOS, then can run this free utility I have zipped up and attached below, after they install W10.
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Re: HP Envy 15t-k100 - system recovery not working, no recovery media available
Hi:
I can't help you with why the HP recovery system isn't working, but you can always clean install W10 for free by using the Media Creation Tool at the link below, using another Windows PC.
You need to create the 64 bit installation media.
https://www.microsoft.com/en-us/software-download/windows10
The tool will allow you to make a bootable USB flash drive (you need an 8 GB USB flash drive for this), or save an ISO file that you can burn to a DVD.
The software will work with the W10 product key in the notebook's BIOS and automatically activate once you are connected to the internet.
Then you can install the drivers and available software from the notebook's support page.
https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-Notebook-PC-series/7234894/model/7415731
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