If you can't get on Wi-fi without logging in try plugging an ethernet cable from modem/router to laptop to see if that works.
Re: Password reset not working
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Re: Password reset not working
I will try that thank you.
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Re: Reformat HP Notebook 15-ac638tu
Hi Banhien,
Thanks for your reply. Will I need a licence to key in order to reformat? I bought this laptop from a shop and Windows 10 has already been installed. There was no CD or DVD provided and no licence key. Will I be able to reformat it successfully without a licence key? Thanks again.
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Re: Windows 10 fresh installation on the HP Stream Laptop
my hp stream wont install the operating system after i formatmat the drive 3 (drive 1 and drive 2 are system reserved) that drive 3 was the windows drive. but after formatting it for clean install. it says it cannot install to that drive due to something like gpt.
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Re: Reformat HP Notebook 15-ac638tu
If you have a Recovery partition you can boot into recovery to format and reinstall. You can also use HP Recovery Manager to create Recovery Media. This is all dependent on the Recovery partition being intact.
Windows 10 Recovery:
Creating Recovery Media >> Windows 10
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Re: how to boost my processor
Hi,
As you said: it is running better nowthen if I was you, I would not go back to Windows 10. Nothing wrong with Windows 7.
Regards.
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Re: F11 System Recovery having problem
Hi,
First... Windows 8 , Windows 8.1 are different operating systems.
"then i did a complete format with windows 8 (deleted every partition and created some new ) as i don't have 8.1 iso ."
How did you do this? Where did you get the Windows 8 ISO and key?
"Now after reinstalling it system worked fine. But f2 system diagnostics become old 1.6.0 and pressing f11 system recovery do not open anything but the system startup continue . Also i have deleted all the partition :-( :'( even hp_recovery!!"
If you've not used Recovery USB/DVD to factory reset OS, you'll loose recovery partition on installation of Windows ( clean install )
". I don't have money to buy system recovery disk from hp ! ."
Why do you want recovery discs now? Ate you planning to factory reset again?
Unless you buy recovery media from HP , since you've not created Recovery USB/DVD after first setup of this laptop, you don't have any other option to factory reset OS.
Nevertheless you can clean install Windows 8.1 using Microsoft windows media creation tool by making UEFI bootable installation USB.
Regards
Visruth
First... Windows 8 , Windows 8.1 are different operating systems.
"then i did a complete format with windows 8 (deleted every partition and created some new ) as i don't have 8.1 iso ."
How did you do this? Where did you get the Windows 8 ISO and key?
"Now after reinstalling it system worked fine. But f2 system diagnostics become old 1.6.0 and pressing f11 system recovery do not open anything but the system startup continue . Also i have deleted all the partition :-( :'( even hp_recovery!!"
If you've not used Recovery USB/DVD to factory reset OS, you'll loose recovery partition on installation of Windows ( clean install )
". I don't have money to buy system recovery disk from hp ! ."
Why do you want recovery discs now? Ate you planning to factory reset again?
Unless you buy recovery media from HP , since you've not created Recovery USB/DVD after first setup of this laptop, you don't have any other option to factory reset OS.
Nevertheless you can clean install Windows 8.1 using Microsoft windows media creation tool by making UEFI bootable installation USB.
Regards
Visruth
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Re: Reformat HP Notebook 15-ac638tu
Thanks for reply Cheryl. If I boot into the recovery partition and reformat, I won't require a licence key or product key? Thanks again.
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Re: HP recovery "Restoration Incomplete"
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Re: SMART Hard DIsk Error
Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support
http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop
Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :
http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
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Re: ACPI\VEN_HPQ&DEV_0004 driver for Win10 (64 bit)
Thank you very much for your help.
However, I tried all of them before, nothing works.
I have been able to install those drivers manually except the 1002's, I had to install the old drivers from package SP52657 that I downloaded earlier from HP Support, but I had to install them manually as well. The problem is: I know very well that the display drivers in that package used to crash Windows7 but I have no choice but to try them now under windows10.
Wish me luck.
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Re: Recovery Issues:
Learn more about your Chromebook at the following Chromebook community.
https://productforums.google.com/forum/#!forum/chromebook-central
Start at the following HP web page to contact HP for warranty repair service.
https://support.hp.com/us-en/contact-hp/product/HP-Chromebook-14-q000/5409589/model/6421983
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Re: KEyboard/touchpad not working on x360 laptop
A PC hardware diagnostic test reporting a hardware device failure is indeed a hardware device failure, not a software issue.
Please do not cloud the issue with statements like that. The Diagnostics were created for a good reason.
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Re: recovery from back up
If you already have a recovery backup of os, you can use that backup to re-install the os. If it is win8.1, your computer will be turned to win8.1 from win10. You can update it again.
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Help with recovery
Hi I bought a X360 Pavillion last week and some how have a virus so am doing a reset back to how it was out of the box. I have this screen, Whats the answer Yes or No? there is nothing I want to save of mine on the PC
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Re: BIOS Restore
I just went through all this problem and finally figured out.
Here is what should work with any HP machine:
1- Get a flash drive, format it.
2- Go to HP support and find out what model is your machine
3- Select Downloads and Drivers and you'll see many collapsed items. Look for BIOS.
4- Click to download BIOS and make sure you know the path you are saving it.
5- Rename you flash drive HP_TOOLS
6- Run the BIOS app you just downloaded and follow the steps until you get:
a- "Update" b- "Create Recovery Flash drive" c- "Copy"
7- Choose "copy" and click "next". You'll be prompt to choose where to save. Choose the flash drive HP_TOOLS
8- Remove the flash drive
9- Make sure the laptop to be fixed is off and not connected to the outlet.
10- Insert flash drive (If your laptop is old consider using a 2.0 flash drive)
11- Press "WIN" and "B" keys simultaneously and connect the AC adaptor to laptop
12- Press "power" on laptop for 2 seconds keeping "Win" and "B" keys pressed
Your laptop should boot right away.
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Re: Help with recovery
Hi,
Follow the steps as mentioned in the below link:- Check under Recovery using HP Recovery Manager
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Re: Help with recovery
Its too late for following instructions, I'm at this stage and its asking this question.......so whats the answer? Yes or No?
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Unable to perform hard reset
I am trying to perform a hard reset by holding the power button for 15 seconds but every time I do, the computer powers back on. Is there an alternative way to perform a hard reset?
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Re: Unable to perform hard reset
Hi,
To do Hard reset, use the below steps:-
Disconnect power adapter and remove battery from the unit
Then press & hold the power button for 15 secs, after this reconnect the battery & power adapter.
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